2/10 Poor
28 Jan 2025
STAY AWAY DONT BOOK THEY SWAP YOUR STAY ON ARRIVAL
I am absolutely appalled by this hotel. Myself and a friend went for a weekend away when we arrived I was told they had overbooked and had moved us to another hotel called hotel Diplomate around the corner. This hotel was of no standard to the pax hotel that we had booked and when I went to check the price it was cheaper than what I had paid I have requested a refund of the difference as if I wanted a cheaper hotel I would have booked a cheaper hotel we was down graded significantly and they wouldn’t even give me a refund in the price difference of the pax to hotel Diplomate so we not only had to put up with a very old outdated, dirty hotel room for our stay but was also told no refund for the difference in price would be granted which is absolutely terrible service. It was through no fault of my own that we was moved it was due to the pax hotel overbooking after travelling from the UK all through the night and to arrive to this you would expect some common courtesy due to the inconvenience caused. Myself and my friend sat there in disbelief and it really did put our weekend break off to a bad start we was not happy with where we had been put and then to rip me off and not offer any refund in the price difference or a better hotel was just absolutely terrible service from them.
Quita
Quita, 2-night trip with friends
Verified Hotels.com guest review
