4/10 Fair
24 Nov 2024
Not sure i would go again
We arrived ar 11.15 pm and despite of previous email confirmation reminder and automatic survey for check in rating from Hotel.com, they couldn't find our booking. It took more than 20 mns to finally get⁰ keys but when we arrived at the room it was already occupied!!
Coming down at the reception the receptionist first lpicked up his phone and wanted to "understand" why the room was occupied instead of finding us an other room...(by that time we had passed mighnight and simply wanted to finally get a room)
When we finally could get in yhe room, it was smelling cigarettes but they never came to disinfect
Too bad as it has all infrastructure to be a nice place ...
It kept its promises you can read in yhe elevator "unforgettable"... indeed but not for the right reasons...
Nathalie
Nathalie, 2-night trip
Verified Hotels.com guest review