Enjoy your visit to Sunderland with a stay at Hilton Garden Inn Sunderland. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Karbon Grill, which serves American cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a terrace, and a garden. Fellow travelers love the helpful staff. Public transportation is close by: Stadium of Light Station is just 8 minutes by foot.
Languages
English, Lithuanian, Maltese, Polish
At a glance
Hotel size
141 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 3 AM
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking and van parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
Full breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Free reception
Room service (limited hours)
Traveling with children
Children's menu
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 2016
Safe-deposit box at front desk
Garden
Terrace
24-hour fitness center
Banquet hall
Outdoor furniture
Accessibility
Elevator
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
LCD television
Home comfort
Air conditioning (climate-controlled)
Sleep well
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Towels
Stay connected
Free WiFi and wired internet
Phone
More
Daily housekeeping
In-room safe (laptop compatible)
Special features
Dining
Karbon Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 12.00 to 15.00 per person
Policies
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
Hilton Garden Inn Sunderland Hotel
Hilton Garden Inn Sunderland
Hilton Sunderland Sunderland
Hilton Garden Inn Sunderland Hotel
Hilton Garden Inn Sunderland Sunderland
Hilton Garden Inn Sunderland Hotel Sunderland
Frequently asked questions
Does Hilton Garden Inn Sunderland offer free cancellation for a full refund?
Yes, Hilton Garden Inn Sunderland does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hilton Garden Inn Sunderland?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton Garden Inn Sunderland?
Yes, there's free self parking.
What are the check-in and check-out times at Hilton Garden Inn Sunderland?
Check-in start time: 3 PM; Check-in end time: 3 AM. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Hilton Garden Inn Sunderland?
No, this hotel doesn't have a casino, but Genting Casino Newcastle (18-min drive) is nearby.
What is there to do at Hilton Garden Inn Sunderland and nearby?
Hilton Garden Inn Sunderland has a 24-hour fitness center and a garden.
Are there restaurants at or near Hilton Garden Inn Sunderland?
Yes, Karbon Grill offers American cuisine.
What's the area around Hilton Garden Inn Sunderland like?
Hilton Garden Inn Sunderland is a short 8-minute walk from Stadium of Light Station and 14 minutes' walk from Sunderland Empire.
Hilton Garden Inn Sunderland Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
22 Dec 2024
Wonderful stay in Sunderland
Trip to Sunderland for football. Couldn’t fault location, parking, service for our stay.
All staff went out of their way to make our stay comfortable.
Restaurant was amazing for evening meal and breakfast.
We enjoyed it so much, we have just checked in to Garden inn Hilton in Glasgow.
for 2 nights.
Looking for the same for our stay here. Already great service
Margaret
Margaret, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 Dec 2024
Darren
Darren, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
11 Dec 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
4/10 Fair
6 Dec 2024
Aadam
Aadam, 2-night trip
Verified Hotels.com guest review
8/10 Very good
1 Dec 2024
John
John, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Nov 2024
Accessibility excellent
Excellent stay staff extremely helpful and friendly. Accessible room was great
Susan
Susan, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Nov 2024
Max
Max, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
11 Nov 2024
Raymond
Raymond, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Nov 2024
Plastic glasses and wine for a guest
Hotel was perfect only one issue the use of plastic glasses I understand it’s a football match and safety is paramount
But 3 hours after and as a guest in the hotel I was served a glass of not cheap wine in a plastic pint glass
I did ask a reception and was told I couldn’t have one have you ever drunk red wine out of plastic pint glass not good hence I left it
Eric
Eric, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 Nov 2024
Would stay here again
Great stay, convenient to stadium of light, very helpful staff. Nice rooms. Would happily stay here again.
David
David, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 Nov 2024
Great value, central hotel
Great value hotel, close to city centre. Rooms are lovely, large, and so comfortable. Breakfast on the expensive side, but good choice. This is maybe my 5th visit here, never have any issues. Friendly reception staff too!
Anna
Anna, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 Oct 2024
Very comfy rooms...
Great location, free parking, great breakfast, friendly staff, lovely spacious rooms, comfy bed, very private and quiet.
Malcolm
Malcolm, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
29 Oct 2024
Michael
Michael, 3-night family trip
Verified Hotels.com guest review
6/10 Good
28 Oct 2024
Lovely hotel but uncomfortable beds :(
The hotel itself is clean and modern, however, the beds were probably the most uncomfortable I have experienced in any hotel. You could hear the mattress springs popping as you turned! The pillows were thin, as was the duvet, and the linen wasn't what I have come to expect in a Hilton Hotel. We stayed for 2 nights and sadly didnt sleep well on either of them.
Breakfast is great, plenty of choice.
Staff are also friendly and helpful.
Donna
Donna, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Oct 2024
Outstanding Customer Service in a Fabulous Venue!
I had booked 2 rooms as my Husband & I were treating our Son & his partner to a weekend away and to see SAFC in action!
Unfortunately our Son took very poorly at 3am on the morning we were due to drive to Sunderland - there was no way he could travel or even leave the house!
I called Hilton Garden Inn at 7am, just before my Husband & I were setting off on the 5 hour drive, and I spoke to Christopher, Guest Relations Manager who was just wonderful.
He knew I was upset & disappointed about our weekend plans being altered due to illness and he cancelled the 2nd room I had booked for my Son free of charge - this was SO appreciated and lessened the stress & upset so much!
On arrival at the hotel we were greeted by Christopher as well as Charlotte on Reception and when we checked in we were told we had complimentary breakfast added to our booking for the two nights!
Again we were so surprised and extremely appreciative.
Our stay overall was fabulous - the room, the view (we asked for a stadium view room), the Karbon Grill restaurant - but mostly the wonderful staff!
We could not have been better looked after and will be back for another stay soon - hopefully with our family onboard too!
Karen
Karen, 2-night trip
Verified Hotels.com guest review
6/10 Good
27 Oct 2024
Paul
Paul, 1-night trip
Verified Hotels.com guest review
6/10 Good
25 Oct 2024
Short stay
We stayed overnight whilst working nearby. Downstairs is very well decorated and attractive. The bedroom was a decent size with a good bathroom. The sleep quality not so good. Uncomfortable slightly lumpy bed. Lumpy pillows.
Dawn
Dawn, 1-night business trip
Verified Hotels.com guest review
6/10 Good
23 Oct 2024
I do not usually reply to these… Breakfast was chaotic and disappointing.
The room service meal on day1 of pork chops and chips was cold and took 50 mins to arrive
For some reason the reception logged my room as an early check out so on day 2 my room was not serviced and on day 3 check out I was requested to pay an early checkout fee despite paying my full balance on check in. I was told the issue was that a colleague had told them I had left early but all my colleagues checked out with me at the same time. They said it would be resolved and I would receive my correct invoice by email but I had to call the accounts dept direct to resolve this. The invoice is still not accurate but the amount I can claim back is. I have no idea why this was recorded as I had my key card the whole time and did not leave early.
This is the 3rd time on business at the hotel but would avoid in future.
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
22 Oct 2024
Louise
Louise, 1-night trip
Verified Hotels.com guest review
8/10 Very good
11 Oct 2024
Andrew
Andrew, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Oct 2024
Excellent
Awesome welcome as usual. Regular guests and we love it. Staff are 100% excellent
Colin
Colin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Oct 2024
Nathan
Nathan, 1-night trip
Verified Hotels.com guest review
2/10 Poor
2 Oct 2024
Not a normal classy Hilton, hole in the roof outside our room, £211 for a very small queen room, when we got there we couldn’t eat or drink as there was loads of Sunderland’s fans that had taken over the hotel couldn’t even sit down anywhere except our bed in our room, didn’t include breakfast and from past experience staying in a double room was bigger than a queen. Complete rip off
Verified traveller
1-night family trip
Verified Hotels.com guest review
8/10 Very good
29 Sep 2024
Fantastic hotel.
Fantastic hotel. So clean and tidy. Comfy beds. Giant TV screen. Crabtree and Evelyn products in bathrooms. My only complaint is the duvets were too thin for Autumn and I was cold in the night. Tried to put heating on but didn't work.