2/10 Poor
6 Jan 2025
The worst hotel I’ve ever seen
It was my worst experience with a hotel ever. First thing I noticed when we arrived is that everything in this hotel was extremely old and the hotel had an overall atmosphere of a hunted house from a movie. When we checked in we were given a dirty room with stains and dust everywhere + pee stains on the toilet (simply disgusting). When we tried to boil some water we noticed that a kettle had mold inside of it. When I sat on the bed I realised that it was lumpy as well. We asked a receptionist to change a room, on which he replied that there wouldn’t be much difference because all rooms are the same (dirty and old I assume). He advised that they understand our concerns and would reimburse what we paid if we chose to leave. Since we arrived quite late I decided to stay for that night, just shower and go to bed, and leave the next day (it was booked for 2 days). However, the cherry on top was the fact that didn’t have any hot water (when you switch to hot, water just stops). I could not believe it, this is literally a bare minimum. I told the receptionist that I will not stay in this conditions and asked if he would process a refund. He promised me that I will receive it in a couple of days. I left basically in the middle of the night to go look for another hotel. Needless to say, that they never provided me with any promised refund and hotels.com was not able to help me either.
Krystyna
Krystyna, 2-night trip
Verified Hotels.com guest review
