6/10 – Bien
9 avr. 2025
Reservation? We aren't familiar with that word.
The location was excellent. Very close to our event, and plenty of food, bar choices nearby. The staff was also polite and very pleasant from front desk to bartender. Here, however were my issues. 1. When you make a reservation (2-months in advance) for a King room, you EXPECT a King Room will be there. LEARNING THEY WERE "OUT OF THEM" BECAUSE THEY GIVE THEM AWAY AS PEOPLE SHOW UP, TELLS ME (you clearly overbooked the amt. of King rooms you had.) As Seinfeld once said, "You TAKE the reservation. What you don't seem able to do is "HOLD" the reservation. That was a BIG miss. Of course, there was no talk of refund or price break. Just an "I'm sorry, we are full up tonight and a double room is all we have left." YES, THAT IS WHY I MADE A RESERVATION TWO MONTHS AGO! A couple minor issues were, no parking available in their lot. no tv remote in the room. Had to call to get one. Look, the place got slammed because Bob Dylan was in one venue and Carlos Santana was at another on the same Tuesday night. I get it. THAT doesn't usually happen, but I reserved a room. I would like to think reservation means what we have always understood it means.
Mark
Mark, séjour de 1 nuit
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