Enjoy your visit to Pau with a stay at Mercure Pau Palais Sports. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at La Basse Cour, which serves French cuisine and is open for breakfast, lunch, and dinner. Other highlights include a bar/lounge, a fitness center, and a terrace.
Languages
English, French, Spanish
At a glance
Hotel size
84 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in/out available
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
This property’s restaurant will be closed for lunch service on Sundays.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
Pets allowed*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
To-go breakfast (surcharge) each morning 6:30 AM–10 AM
Restaurant
Bar/lounge
Room service (limited hours)
Water dispenser
Working away
6 meeting rooms
Conference space (646 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Pool loungers
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
Fitness center
An outdoor pool
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Stair-free path to entrance
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Water-efficient showers only
Special features
Dining
La Basse Cour - This restaurant specializes in French cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.07 per person, per night. This tax does not apply to children under 18 years of age.
Optional extras
To-go breakfast is offered for an extra charge of approximately EUR 18.60 for adults and EUR 18.60 for children
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 13 per pet, per night
Pool, spa, & gym (if applicable)
The seasonal pool is open from June to September
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Mercure Palais Hotel Pau Sports
Mercure Pau Palais Sports
Mercure Pau Palais Sports Hotel
Mercure Palais Sports Hotel
Mercure Palais Sports
Mercure Pau Palais Sports Pau
Mercure Pau Palais Sports Hotel
Mercure Pau Palais Sports Hotel Pau
Frequently asked questions
Does Mercure Pau Palais Sports offer free cancellation for a full refund?
Yes, Mercure Pau Palais Sports does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Pau Palais Sports?
Yes, there's an outdoor pool.
Are pets allowed at Mercure Pau Palais Sports?
Yes, pets are welcome. There's a charge of EUR 13 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Mercure Pau Palais Sports?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure Pau Palais Sports?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Mercure Pau Palais Sports?
No, this hotel doesn't have a casino, but Casino Tranchant Pau (8-min walk) is nearby.
What is there to do at Mercure Pau Palais Sports and nearby?
Mercure Pau Palais Sports has an outdoor pool and a fitness center, as well as a garden.
Are there restaurants at or near Mercure Pau Palais Sports?
Yes, La Basse Cour offers French cuisine.
What's the area around Mercure Pau Palais Sports like?
Mercure Pau Palais Sports is a short 15-minute walk from Palais de Sports de Pau and 16 minutes' walk from Zenith de Pau.
Mercure Pau Palais Sports Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
6/10 Good
11 Apr 2024
There were no glasses if you wanted some wine in your room. We were only given 1 small bottle of water between two people per day. And there was no creamer or milk for the instant coffee. The rooms were clean and adequate, staff friendly. But its the little things that help make the experience memorable.
Jane
Jane, 3-night romance trip
Verified Expedia guest review
8/10 Very good
12 Mar 2024
Simon
Simon, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Oct 2023
Our first time at this property, it was easy to find, and a pleasant modern-looking hotel. Nice welcome from the male receptionist and quickly shown to our room, which smelled fresh, looked clean and had brilliant white bedding. Comfortable bed, The hotel has an excellent restaurant and we enjoyed 3 delicious food courses.
Cannot fault this hotel, for price or comfort. Excellent American hot breakfast.
Highly recommended
alan
alan, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 Oct 2023
Susan
Susan, 1-night trip
Verified Hotels.com guest review
2/10 Poor
9 Jul 2023
Poor staff understaffed no chef turned up as well
So no breakfast absolute shambles of a hotel in a nice setting with hood facilities.
dean
dean, 1-night romance trip
Verified Expedia guest review
8/10 Very good
18 Jan 2023
john
john, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
5 Nov 2021
Great hotel for Pau Horse Trials
Great hotel and staff - chosen for the proximity of Pau Horse Trials.
Daniel
Daniel, 3-night trip
Verified Hotels.com guest review
8/10 Very good
11 Aug 2021
Paul
Paul, 3-night trip
Verified Expedia guest review
2/10 Poor
16 Oct 2020
Unclean in COVID pandemic, we left the hotel.
Our short stay at the hotel was disastrous. The hotel lobby/restaurant area is fine & stylish, but we encountered real problems in the rooms.
The first room we were shown to had hairs all over the shower walls, left by the previous guest. It looked like it had been wiped down with a dirty cloth.
We stayed during the heart of France’s second COVID wave - you expect places to be spotless as a result & standards for be increased.
We asked for a new room & were given the room next door. There was the same issue in room 2 - numerous old hairs on the shower walls & streaky looking marks. There were also sticky ring marks from where mugs/cups had been left on the bedside tables.
We complained again & asked for another room.
Room 3 had pubes on the toilet seat & by this point we were fed up & didn’t feel confident in the cleanliness standards at the hotel. It was a consistent problem.
The housekeeping manager then barged into the room unannounced while my partner was getting changed & proceed to inspect the bathroom in room 3. Picked up the pube with her hand & proceeded to shrug, as if to say - “look it’s clean now”.
We were offered free breakfast, but declined & asked for a refund.
We ended up having to leave the hotel & find new accommodation.
This is the only really terrible experience we’ve had in a hotel. I’ve certainly never had to leave a hotel I’ve booked.
The refund was gained ok, but overall the cleanliness & response was shambolic.
David
David, 1-night trip
Verified Hotels.com guest review
6/10 Good
11 Sep 2020
Nice atmosphere but not outstanding
Nice rooms but not too spacious. Very noisy as close to main road and there is heavy traffic all night. Fire alarm went off every morning around 7am. Nice outside area with a small pool. Slightly overpriced for what it is.
Verified traveller
3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
23 Feb 2020
nice hotel but lacking charm
typical of the Mercure chain. Straight forward, nice staff but a bit of a queue at check in. Location is fine if you must stay in the area but there are nicer hotels around.
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
3 Feb 2020
Victoria
Victoria, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 Dec 2019
Very nice hotel
Great stay, nice and close to the airport. Friendly staff and good atmosphere.
Ian bryan
Ian bryan, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
26 Nov 2019
Perfect for Business Trip
Comfortable and enjoyable stay at a very friendly hotel. Best I have stayed at in Pau.
Verified traveller
1-night business trip
Verified Hotels.com guest review
6/10 Good
2 Oct 2019
Didn’t really have the opportunity to explore the property
Verified traveller
2-night business trip
Verified Expedia guest review
10/10 Exceptional
30 Sep 2019
Very comfortable and ample space for the two of us. Breakfasts were good and dinner was excellent.
Verified traveller
2-night romance trip
Verified Expedia guest review
6/10 Good
12 Sep 2019
For people on the move
Small rooms, but newly decorated and comfortable bed. Dinner service slow and staff a bit frantic Location not good for city visiting. Mainly a business hotel for people on the move
Raymond
Raymond, 2-night trip
Verified Hotels.com guest review
4/10 Fair
2 Jun 2019
Musique trop forte et inadaptée dans les espaces communs.
Pas de bureau en chambre ou surface de travail.
Hall bruyant avec aspirateur récurent alors que autre zone de nettoyage plus critique.
Verified traveller
3-night business trip
Verified Expedia guest review
10/10 Exceptional
3 Apr 2019
Our 5 star stay at the Mercure in Pau
This should be rated 4.5 stars. We stayed in a deluxe room and it was excellent it was better than we anticipated. We had a lot of space and luxury.
Pamela
Pamela, 1-night romance trip
Verified Hotels.com guest review
8/10 Very good
17 Dec 2024
Manon
Manon, 1-night trip
Verified Hotels.com guest review
6/10 Good
17 Dec 2024
J'ai eu très froid
Les chambres sont très mal chauffées 18 °c à mon arrivée et malgré le chauffauge au maximum après le repas la température est montée seulement de 1.5°c trop peu.
Et le matin eau tiède dans le douche.
Déplorable compte tenu du tarif