2/10 Poor
24 Jul 2023
It's not a scam, but that would have been better!
This hotel will ask for a lot of your information via email communication; that is due to the fact that they dont have an office. Nor do they have a sign, this is a few floors at an apartment complex. The room was nice, it has a washer and dryer, which is atypical from other hotels; a large kitchen, and full of amenities. However, the dated halls and stained carpets were like you were walking into a foreign land from the lobby where the Hilton is. The hotel was late in sending me the check in documents, due to them needing a selfie, one of which they received HOURS in advance of their 4pm check in time. After I finally got into the room and attempted to get settled, I saw a stained bed and realized that it was the mattress pad, there were no sheets, and no office to retrieve them from. Once I communicated my needs to the phone number and email address provided, I NEVER RECEIVED SHEETS, DURING THE ENTIRETY OF MY STAY! Due to the TX heat they ask that you keep the room at certain temperatures, there are many "house rules"... It's not even close to worth it. If you made it past the feeling like you were being scammed, actually found the location, and got past the bad smelling, stained, and poorly maintained halls of "CozySuites", hope that you will not need anything, like towels, sheets, or God forbid, toilet paper.
Verified traveller
2-night business trip
Verified Hotels.com guest review