The Quay Hotel and Spa sits by the sea, offering a peaceful escape complete with marina and terrace. Guests can savor local flavors at Marina Restaurant or decompress with spa treatments. Previous visitors have praised the attentive staff.
Reviews
9.29.2 out of 10
Wonderful
Popular amenities
Bar
Gym
24/7 front desk
Main amenities (12)
Daily housekeeping
Marina
Near the beach
Restaurant and bar/lounge
Full-service spa
Indoor pool
Fitness center
Sauna
Steam room
24-hour room service
Meeting rooms
Terrace
For families (6)
Private bathroom
Television
Garden
Terrace
Daily housekeeping
Coffee/tea maker
Room options
Available filters for rooms
Showing 10 of 10 rooms
View all photos for Luxury Double Room (Penthouse)
Luxury Double Room (Penthouse)
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Balcony
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Egyptian cotton linens
Premium bedding
13 sq m
Sleeps 3
1 King Bed
View all photos for Superior Double Room
Superior Double Room
9.29.2 out of 10
Wonderful
29 reviews
(29 reviews)
Highlights
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Premium bedding
Egyptian cotton linens
Sleeps 3
1 Double Bed
View all photos for Executive Room, 1 Double Bed
Executive Room, 1 Double Bed
8.88.8 out of 10
Excellent
11 reviews
(11 reviews)
Highlights
Furnished balcony or patio
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Premium bedding
10 sq m
Sleeps 3
1 Double Bed
View all photos for Executive Room, 1 Double Bed
Executive Room, 1 Double Bed
Highlights
Furnished balcony or patio
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Premium bedding
10 sq m
River view
Sleeps 3
1 Double Bed
View all photos for Suite, 1 King Bed
Suite, 1 King Bed
9.29.2 out of 10
Wonderful
7 reviews
(7 reviews)
Highlights
Furnished balcony or patio
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Egyptian cotton linens
Premium bedding
12 sq m
Sleeps 3
1 King Bed
View all photos for Luxury Twin Room (Suite)
Luxury Twin Room (Suite)
9.49.4 out of 10
Exceptional
3 reviews
(3 reviews)
Highlights
Furnished balcony or patio
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Egyptian cotton linens
Premium bedding
12 sq m
Sleeps 3
1 King Bed
View all photos for Luxury Twin Room (Penthouse)
Luxury Twin Room (Penthouse)
Highlights
Balcony
Heating
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Egyptian cotton linens
Premium bedding
13 sq m
Sleeps 3
1 King Bed
View all photos for Superior Double Room, Accessible
Quay Hotel and Spa features a marina and puts you just a 5-minute drive from Conwy Castle. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy, or hydrotherapy, and local cuisine is served at Marina Restaurant, which is open for breakfast, lunch, and dinner. Other highlights at this Art Deco hotel include an indoor pool, a bar/lounge, and a fitness center. The helpful staff and overall property condition get great marks from fellow travelers.
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Special check-in instructions
Guests will receive key retrieval information
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Onsite parking limited
Other information
Designated smoking areas
LOB_HOTELS
Property amenities
Food and drink
Free full breakfast on weekday mornings 7 AM–10 AM
Restaurant
Bar/lounge
24-hour room service
Traveling with children
Children's menu
What to do
Beach nearby
Bicycle rentals nearby
Golfing nearby
Hiking/biking trails nearby
Kayaking nearby
Downhill skiing nearby
Water skiing nearby
Ziplining nearby
Snowboarding nearby
Working away
Meeting rooms
Computer station
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
5 buildings/towers
Built in 2007
Safe-deposit box at front desk
Garden
Terrace
Piano
Fitness center
An indoor pool
Full-service spa
Marina
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Art Deco architecture
Accessibility
Wheelchair accessible
Elevator
Grab bar near toilet
ROOM
Room amenities
Be entertained
32-inch flat-screen TV
Digital TV channels
Home comfort
Heating
Coffee/tea maker
Electric kettle
Bathrobes
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
STAR_OUTLINE
Special features
Spa
The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
Dining
Marina Restaurant - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
The Terrace Bar - Overlooking the ocean, this bar specializes in local cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
MONETIZATION_ON
Fees & policies
Optional extras
Late check-out can be arranged for an extra charge of GBP 20.00
Children & extra beds
Rollaway beds are available for GBP 25.0 per day
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
National rating
This property has received its official star rating from Visit Wales.
Also known as
Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy
HELP_OUTLINE
Frequently asked questions
Does Quay Hotel and Spa offer free cancellation for a full refund?
Yes, Quay Hotel and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Quay Hotel and Spa?
Yes, there's an indoor pool.
Are pets allowed at Quay Hotel and Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Quay Hotel and Spa?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Quay Hotel and Spa?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge of GBP 20.00. Contactless check-in and check-out are available.
What is there to do at Quay Hotel and Spa and nearby?
Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Quay Hotel and Spa also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Quay Hotel and Spa?
Yes, Marina Restaurant offers alfresco dining, local cuisine, and ocean views.
What's the area around Quay Hotel and Spa like?
Quay Hotel and Spa is located on the waterfront, a short 7-minute walk from Deganwy Station and 18 minutes' walk from Llandudno West Shore Beach. Travelers love the hotel's prime location.
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Quay Hotel and Spa Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Popular mentions
Service staff
Room
Location
View
Breakfast
Food
Restaurant
Bar
Spa
Bed
What guests liked
Breakfast was consistently described as excellent, with many reviewers praising the quality and variety of options. (59 reviews)
The spa facilities were excellent, with great options for relaxation and a wonderful atmosphere. (35 reviews)
The property's restaurant and bar offer excellent food and drinks menus with many guests praising the quality of their meals. (11 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Jul 22, 2025
We had a lovely stay and really appreciate the very friendly staff and the top notch cleanliness, both for the room and for the common areas
Stefan
Stefan, 3-night trip
10/10 Exceptional
Jun 29, 2025
Stunning place.
We love this hotel. Beautiful place,situated in a stunning spot. Staff very friendly.
John
John, 2-night trip
10/10 Exceptional
Jun 23, 2025
Quality hotel
Excellent hotel in a great location.
Views of the mountains and the Conwy estuary. Staff always friendly and welcoming, and a good menu.
John
John, 1-night trip
8/10 Very good
Jun 1, 2025
Great views of river, and spa treatment was excellent. Very relaxed weekend stay.
Garry
Garry, 2-night trip
10/10 Exceptional
May 31, 2025
Our 6th stay here with my elderly dad we live it staff are always amazing especially the restaurant staff
Caroline
Caroline, 2-night trip
8/10 Very good
Jul 14, 2025
Great location, service could be more efficient.
Great location and the terrace overlooking the estuary is perfect for a sun-downer.
Service on the terrace wasn't particularly quick, but professional.
Great breakfast with really good service.
Gaynor
Gaynor, 1-night trip
8/10 Very good
Jun 23, 2025
Great location, with fantastic views! The staff were super friendly , could not fault any of them . One of the best Spa facilities I have been to. Was impressed with cleanliness of hotel & rooms, very spacious.
Claire
Claire, 1-night trip
10/10 Exceptional
Apr 26, 2025
Great place
James
James, 1-night trip
10/10 Exceptional
May 8, 2025
The hotel is beautiful clean and comfortable
The staff were wonderful
We will visit again
Thank you
Tahira
Tahira, 1-night trip
10/10 Exceptional
Mar 22, 2025
Lovely five star stay Great location ,staff and food
Philip
Philip, 2-night trip
8/10 Very good
Apr 21, 2025
Great location
Good location, quiet, easy parking. Great location to get around the area
G
G, 2-night trip
8/10 Very good
Mar 31, 2025
Ideal place to stay for walking into and exploring Conwy.
Simon
Simon, 1-night trip
8/10 Very good
Apr 18, 2025
We enjoyed our stay. The room seemed a little dated, but the bed was comfortable and breakfast was amazing. We also thoroughly enjoyed the spa.
Llion
Llion, 1-night trip
8/10 Very good
Jul 7, 2025
Not so good,
They put us in a disability room .
Koon
Koon, 1-night trip
10/10 Exceptional
Apr 16, 2025
Perfect getaway
Lovely relaxing couple of days in a beautiful hotel and setting
rhian
rhian, 2-night trip
10/10 Exceptional
Apr 21, 2025
Well worth a visit
Really lovely hotel. Large, modern room, very clean and comfortable. Food in the bar was lovely. View from the terrace was amazing. We will stay again
Elizabeth
Elizabeth, 1-night trip
10/10 Exceptional
Apr 20, 2025
A little hidden gem
Amazing hotel with great facilities and staff
Rooms great
Spa great
And views to die for
Close to conwy and lots of amenities near by
I will definitely be going back
Lindsey
Lindsey, 2-night trip
10/10 Exceptional
Apr 17, 2025
Great location just 30 minutes walk along a the Quay into Conway. Relaxing atmosphere around the hotel. Excellent breakfast facilities with easy dining options. The outdoor eating and drinking area is quite and allows for stunning views at sunset.
steven
steven, 3-night trip
6/10 Good
Jun 23, 2025
Check in was excellent, they upgraded us due to a wedding being held and they put us in a suite, but it was still noisy, the sound insulation between rooms isn't good and whilst sitting in bed we could hear the people up above on the toilet!!!
Nicola
Nicola, 1-night trip
10/10 Exceptional
May 5, 2025
Birthday night away with friends
Beautiful estuary views, fantastic, friendly service at reception, in the bar and the restaurant - went as a group of four friends, we all said we would return. Weather was glorious - perfect for sipping champagne on the terrace!
Verified traveller
1-night trip
10/10 Exceptional
Apr 2, 2025
Great views
Comfortable hotel with a large room and fabulous views over the Conwy estuary. Breakfast was good - dinner in the bar was ok.
Simon
Simon, 1-night trip
10/10 Exceptional
Mar 27, 2025
Excellent clean and views from our view
Samantha
Samantha, 1-night trip
10/10 Exceptional
Apr 17, 2025
Excellent stay
Excellent room. Comfy bed. Beautiful view. Quiet. Good breakfast. Very good dinner
richard
richard, 2-night trip
10/10 Exceptional
Mar 28, 2025
Outstanding hotel, spa is the best I’ve ever visited. Just didn’t think there was much to do surrounding the hotel, but beautiful scenery