8/10 Very good
25 Feb 2025
The check-in process and the initial refusal to honour the all inclusive offer we had prebooked that was only overturned by the duty manager because he "couldn't find proof" in the booking that it wasn't booked for all three guests left a bitter taste. The implication was very clear that he was saying the booking was somehow invalid. Eventually he 'let it go'. There is some retraining needed on front desk and the duty manager involved. Im stark contrast the staff everywhere else in the hotel were amazing for our whole stay from kids club to restaurants they were amazing. The food itself in the restaurants was of very high quality, and the service was.likewise so
Verified traveller
6-night family trip
Verified Hotels.com guest review