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Citadines Connect Georgetown Penang

4.0 star property
Hotel with outdoor pool, near KOMTAR

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Photo gallery for Citadines Connect Georgetown Penang

Garden
Reception
Down comforters, in-room safe, individually decorated
50-inch Smart TV with satellite channels, TV
50-inch Smart TV with satellite channels, TV
In the heart of Downtown George Town, Citadines Connect Georgetown Penang offers a serene retreat. Unwind in the Japanese garden, take a dip in the outdoor pool, or stay active at the gym. With free WiFi and multilingual staff available to assist you.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Pet-friendly
  • Non-smoking
  • Gym
  • 24/7 front desk

Main amenities (9)

  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Water dispenser
  • Multilingual staff

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Elevator
The current price is CA $91
CA $103 total
includes taxes & fees
Jun 10 - Jun 11

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Deluxe Loft, 2 Bedrooms

Down comforters, in-room safe, individually decorated

Deluxe Loft, 2 Bedrooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Private bathroom
Hair dryer
Bidet
  • City view
  • 88 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Executive Studio

Down comforters, in-room safe, individually decorated

Executive Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Private bathroom
Hair dryer
Bidet
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio (with View)

Down comforters, in-room safe, individually decorated

Executive Studio (with View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Private bathroom
Hair dryer
Bidet
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Studio

Down comforters, in-room safe, individually decorated

Classic Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Private bathroom
Hair dryer
Bidet
  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Bedrooms

Down comforters, in-room safe, individually decorated

Executive Room, 2 Bedrooms

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Private bathroom
Hair dryer
Bidet
  • City view
  • 34 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Deluxe Room, Multiple Beds

Down comforters, in-room safe, individually decorated

Deluxe Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Private bathroom
Hair dryer
Bidet
  • City view
  • 29 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Studio, 2 Twin Beds

Deluxe Studio, 2 Single Beds

Deluxe Studio, 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Private bathroom
Hair dryer
Bidet
  • City view
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Private bathroom
Hair dryer
Bidet
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio, 2 Twin Beds

Executive Studio, 2 Single Beds

Executive Studio, 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Private bathroom
Hair dryer
Bidet
  • City view
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds

Down comforters, in-room safe, individually decorated

Studio, 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Down duvet
Private bathroom
Hair dryer
Bidet
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Executive Twin

Down comforters, in-room safe, individually decorated

Studio Executive Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Executive With View

Down comforters, in-room safe, individually decorated

Studio Executive With View

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Deluxe Twin At Block B

Down comforters, in-room safe, individually decorated

Studio Deluxe Twin At Block B

  • Sleeps 2
  • 2 Twin Beds

View all photos for Two-Bedroom Executive Room

Down comforters, in-room safe, individually decorated

Two-Bedroom Executive Room

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed OR 1 Double Bed and 1 King Bed

View all photos for 2 Bedroom Deluxe Loft At Block B

Down comforters, in-room safe, individually decorated

2 Bedroom Deluxe Loft At Block B

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Studio Deluxe At Block B

Down comforters, in-room safe, individually decorated

Studio Deluxe At Block B

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

Down comforters, in-room safe, individually decorated

Studio Executive

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Twin

Down comforters, in-room safe, individually decorated

Studio Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Classic

Down comforters, in-room safe, individually decorated

Studio Classic

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room Double At Block B

Down comforters, in-room safe, individually decorated

Deluxe Room Double At Block B

  • Sleeps 4
  • 2 King Beds
Interior entrance

JEN Penang Georgetown by Shangri-La

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, 1,002 reviews
The price is CA $85
CA $104 total
includes taxes & fees
Jun 15 - Jun 16
JEN Penang Georgetown by Shangri-La
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About the area

Map
No. 202 Lebuh Noordin, George Town, Penang, 10300

What's nearby

  • KOMTAR - 2 min walk - 0.2 km
  • Penang Times Square - 3 min walk - 0.3 km
  • 1st Avenue Mall - 3 min walk - 0.3 km
  • Swettenham Pier Cruise Terminal - 3 min drive - 2.3 km
  • Gurney Drive - 3 min drive - 2.3 km

Getting around

  • Penang Intl. Airport (PEN) - 26 min drive
  • Penang Sentral - 26 min drive
  • Tasek Gelugor Station - 35 min drive

Restaurants

  • Starbright Coffee
  • ‪Matcho Cafe - ‬2 min walk
  • ‪Lobby Lounge - ‬3 min walk
  • ‪Four Leaves Bakery - ‬3 min walk
  • ‪Kirin Sushi 麟。日式料理 - ‬2 min walk

About this property

Citadines Connect Georgetown Penang

At Citadines Connect Georgetown Penang, you'll be just a 5-minute drive from KOMTAR and Gurney Drive. You can go for a morning swim at the outdoor pool and visit the fitness center for a workout. Also, Gurney Plaza and Penang Hill are within a short drive.

Languages

Chinese (Mandarin), English, Malay

At a glance

DONE

Hotel size

    • 143 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (2 total, up to 22 lbs per pet)*
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Onsite parking limited
    • Height restrictions apply for onsite parking
    • Free offsite parking within 66 ft
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2022
  • Garden
  • Fitness center
  • An outdoor pool
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Water dispenser
  • Reusable cups only
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 36
  • Well-lit path to entrance
  • Hardwood flooring in room

Room amenities

Be entertained

  • 50-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Down comforter
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MYR 35 for adults and MYR 19.50 for children

Pets

  • Pets are allowed for an extra charge of MYR 500 per accommodation, per night

Parking

  • Parking height restrictions apply

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and outdoor lighting on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Citadines Connect Georgetown Penang Hotel
Citadines Connect Georgetown Penang George Town
Citadines Connect Georgetown Penang Hotel George Town

Frequently asked questions

Does Citadines Connect Georgetown Penang offer free cancellation for a full refund?

Yes, Citadines Connect Georgetown Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Citadines Connect Georgetown Penang?

Yes, there's an outdoor pool.

Are pets allowed at Citadines Connect Georgetown Penang?

Yes, pets are welcome, with a limit of 2 total and maximum weight of 22 lbs per pet. There's a charge of MYR 500 per accommodation, per night. Food and water bowls are available.

Is parking offered on site at Citadines Connect Georgetown Penang?

Yes. Parking spots may be limited.

What are the check-in and check-out times at Citadines Connect Georgetown Penang?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Citadines Connect Georgetown Penang and nearby?

Citadines Connect Georgetown Penang has an outdoor pool and a fitness center, as well as a garden.

What's the area around Citadines Connect Georgetown Penang like?

Citadines Connect Georgetown Penang is in Downtown George Town, a short 2-minute walk from KOMTAR and 5 minutes' walk from Penang Times Square.

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Reviews

8.4

Very good

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Lobby
Water
Food
Gyms (public)

Reviews

8/10 Very good

Convenience at the door step

Centrally located and a short walk to Komtar and rest of the attractions. Unfortunately the swimming pool was CLOSED due to pump failure.
James, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Alexis, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean and modern hotel in the middle of Georgetown. Breakfast area very comfortable, with good selection of breakfast menu. Provision of fruits is somewhat limited though. Very helpful staff.
Chi Hwa, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

I would recommend this hotel

Great location, breakfast is average but good enough to start the day. Photos of the swimming pool can be deceiving as the pool is in the shade during the afternoon
Christopher, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Very polite staff, quick check in and check out procedure. Small parking behind hotel, we were lucky to take last lot available. Overall good place to stay, second time staying there already.
Vasily, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Kian Kwok, 2-night trip
Verified Hotels.com guest review

6/10 Good

隣の部屋のシャワーの音が聞こえる
MASAHIRO, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Lorenzo, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great location!
Mary, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thi, 3-night trip
Verified Expedia guest review

6/10 Good

Average stay

It was an average stay - reception staff could have been a bit more friendly! Doorman and housekeeping staff were great. Amenities in the room could be improved - it would be nice to have had some water waiting for me in the room when I arrived. Instead I had to go into the corridor and fill up a jug for myself. Also no iron or ironing board, which was frustrating. I think the biggest issue I had was the breakfast - probably the worst breakfast I have ever had at a hotel. Chaotic, terrible quality of food. Thankfully I had added breakfast on to my booking when I arrived - so after the first morning I requested a refund for the remaining days. It was truly a terrible breakfast - I’d really recommend they improve this!
Glen, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good location. Major bus hub (Komtar) nearby. GAMA center right outside. Complementary espresso (machine). Large room (2nd floor). Water refill & microwave on each floor. Work friendly.
William, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Prem Raj, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

From our welcome at check-in through to our final day, our 12 day stay at Cittadines Connect Georgetown was a pleasure. The spacious foyer with plenty of seating options and coffee on hand, set the tone for our very comfortable King room. Buffet breakfasts were enjoyable with plenty of options. All staff were very courteous, friendly and helpful. I definitely recommend this hotel!
Heather Joy, 11-night romance trip
Verified Lastminute guest review

10/10 Exceptional

Decent size, clean and has nearby mall. Many food options.
Jia Yuan Janet, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

very pleasant stay , will be back again
Serina, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent!

Starting with a warm welcome by staff on arrival and check-in, our stay was perfect. Location is convenient and within walking distance of local food, supermarket and shopping mall. The exquisite black and white tiles on the footpath along the entrance of the hotel are reminiscent of the heritage of Penang. . Tea and coffee are available free of charge in the lobby at all times. The room is spacious, well designed, and very clean with daily service. It is well lit for reading or putting on makeup! There is a long wall mirror — perfect for the ladies. Filtered drinking water is free flow.
Triena, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Susanna, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adnan, 3-night trip
Verified Expedia guest review

2/10 Poor

We arrive around 2:30pm. The official check-in time is 3:00pm…. However, we cannot get in to the room until 3:25pm. As compared with other hotels, they always give me early check-in. It is very unreasonable and the receptionist cannot give me an apology ! I found them they even impolite and impatient! The pronunciation of the receptionists are very poor and you can’t hear what they say. But, the most important is that they think that their English is very excellent ! I said pardon and spoke slowly please, they show me a poker face ! Btw, the hardware of the hotel is excellent and new. Location is good and you can easily access to local food stall and shopping mall nearby. The surrounding environment is also perfect in GeorgeTown … Quiet, Beautiful and Clean. I think the hotel manager MUST re-train the receptionists or fire them ! Otherwise, they will spoil the reputation of the hotel !
Tang, 2-night family trip
Verified Expedia guest review

8/10 Very good

Jahan Parvez, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Clean. Convenient location
Ka, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jeffery, 3-night trip with friends
Verified Hotels.com guest review