We booked more than three weeks in advance through expedia and wrote to the hotel to ask about parking and confirm our booking. We received a reply confirming the exact dates with the information we had requested, but to our surprise, when we arrived at the hotel the receptionist almost didn't even let us in, saying that he had no pending reservations for the day. We showed our confirmation but he said the system did not show our reservation at all, that he did not have availability. It was 9:30 pm, we had just driven for an hour, traveled by plane, etc...
We showed him the email we received from the hotel with the confirmation. He had no intentions of helping us or even investigating the issue and we basically forced him to contact the reservation manager who had sent us the email. He said the only room he had available was a shared bathroom and that they would change room the following day.
The room was a tiny cube, our bags almost didn't fit, and the bathroom had hairs on the floor, very disgusting. As we came here for comfort, we decided to ask around at other hotels to find a better option and we did, so we came back for our bags. When we arrived the receptionist told us that he did have our room ready and that they could give it to us right away, we found it odd that 40 minutes before he had said he had no rooms... so we left. He became very altered and rude, accusing us of bad intentions, saying he did not want guests like us, basically shutting the door on our face
