4/10 Fair
24 Mar 2025
Never again
stayed at the hotel for a sporting event. At check in I was presented with a code of conduct for my child. I assured the front desk that there would be no problem with my child/team. Front desk forced me to sign it or I couldn’t stay. I called a week before to request late checkout and day of check in i was told no. After that was great until later on in the day. key card kept failing,I had to make several trips to the front desk for new ones. Later that day I went to make a tea in the common area where tea and coffee was provided and there was no hot water. I asked the front desk if the hot water can be refilled and I was told that they don’t have any hot water for the tea and that I can do it in my room. In my room the bathroom door did not lock, the lock kept jamming, I had to slam the door for it to shut. At night my son took a shower , I went after him and I had cold water. Called front desk, no answer. At 4:30am fire alarm went off so everyone went outside. Went to front lobby. Front desk said that it is a false alarm and to go back to their rooms. The alarm kept ringing for over an hour. My son had an early game so we went back downstairs to ask when the alarm would be shut off. We were told that the fire dept is coming. We went to sleep in our car. I heard the front desk say that this happened last week and was not fixed. At checkout I told them about no hot waster and I was told that there were many people staying there and that’s why we had no hot water.
Verified traveller
2-night family trip
Verified Hotels.com guest review
