4/10 Fair
May 4, 2025
Nice place, terrible service.
Came to check in at 3pm and was told rooms were not ready. Front desk took my phone number and said they would call me when it was ready. An hour later, i had not heard from them so I called. I was told it still was mot ready. I waited until 530pm and I still hadn't heard anything so I called again. I was told my room was ready, I asked if I could have a late checkout since i basically had to waste time around the area since i came from 3 hours away and I was told "Absolutely not, we are fully booked tomorrow too" I was not offered anything for them not being prepared for me when their website states check in starts at 3pm. The room is nice, but as someone who traveled a long distance, it was frustrating to have to just wander around or wait in my car for 2 and a half hours in the pouring rain.
Kerri-Anne
Kerri-Anne, 1-night trip
Verified Hotels.com guest review