8/10 Very good
Apr 18, 2025
Family Vacation
Positives:
Accommodated our large family (4 kids)
Good for relaxing vacation
Food quality was decent
Water in pools was comfortable
Room service option was great when needed
Towel service (number of towels, availability of towels was amazing)
Ambience was great
Hotel is not crowded, it was busy in areas when we wanted to be around people and always easy to find a quiet area
Bathrooms (public) were nice and always clean
Negatives:
Charged for missing all inclusive braclets as we were grabbing taxi to airport ($65 USD per rope Braclet!). I’d suggest taking them off at the beginning of the trip, and having them ready for checkout. No one asked for them, they’re scratchy rope braclets.
All food options were menu order-nothing quick. Having snack options, especially with kids, would have been great
Entertainment was at the other resort, and didn’t start until 9pm.
order accuracy was poor at the beach club, we waited almost 3 hours the one night we ate supper there, and didn’t get the food.
The check in process sucked. Two hours waiting for two people to run us through the hotel process, and try to convince us to do a time share presentation.
The activities (sales) desk were obviously conflicted (incentivized). They were the first people you saw on/off the elevator. And any questions would lead to sales pitches on time share purchase.
Amanda
Amanda, 7-night family trip
Verified Hotels.com guest review
