Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is 11:00 AM
DONE
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; your host will greet you
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Parents must have child's birth certificate and photo ID*
PETS
Pets
Pets allowed
WIFI
Internet
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite parking available only on request
VPN_KEY
Other information
Smoke-free property
Property amenities
Internet
Free WiFi
Parking and transportation
Onsite parking available only on request
Kitchenette
Refrigerator (mini)
Stovetop
Microwave
Cookware/dishes/utensils
Bathrooms
Shower
Hair dryer (on request)
Towels provided
Toilet paper
Work spaces
Desk
Pets
Pet friendly
Suitability/Accessibility
No elevators
Smoke-free property
Services and conveniences
Virtual front desk
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
6 rooms
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
Children & extra beds
If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Parking
Guests must contact this property in advance to reserve onsite parking
Policies
This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Frontera
Frontera by Roots Rentals MedellĂn
Frontera by Roots Rentals Apartment
Frontera by Roots Rentals Apartment MedellĂn
Apartamento en MedellĂn para quedarse en Colombia por dĂas
Frequently asked questions
Are pets allowed at Frontera by Roots Rentals?
Yes, pets are welcome.
What are the check-in and check-out times at Frontera by Roots Rentals?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.
Does Frontera by Roots Rentals have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a stovetop, a microwave, and cookware.
What's the area around Frontera by Roots Rentals like?
Frontera by Roots Rentals is a short 19-minute walk from El Castillo Museum and 4 minutes' walk from La Frontera Park.
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Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8
Cleanliness
8.4
Amenities
8.8
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Dec 13, 2024
Amazing
Very comfortable
Mirna Rosa
Mirna Rosa, 8-night trip
Verified
10/10 Exceptional
Aug 18, 2025
Great experience overall! Would stay here again.
Matthew
Matthew, 3-night trip
Verified
10/10 Exceptional
Aug 20, 2025
Our unit was like a tiny home. My daughter loved the loft. The flooring had gaps from poor installation but the apartment was clean and the property staff were prompt and courteous.. The mattress would be considered comfortable for colombian standards. Shower was small. Did not have hot water for about 6 hours one day but staff helped correct the issue.. All in all I would give it a 8.5 out of 10..
David
David, 4-night trip
Verified
2/10 Poor
Sep 19, 2025
Worst Hotel Experience – Stay Away
I booked nearly 10 nights here but could only endure 2 before escaping to a proper hotel. This was by far the worst accommodation experience I’ve ever had:
• Filthy & Neglected: The room was not cleaned properly, with visible dirt and holes in the walls that allowed all kinds of bugs to come inside.
• Noise & Zero Rest: Guests constantly passed by my door making loud noises late into the night. Sleep was impossible.
• Basic Hygiene Ignored: I had no hand soap. Despite requesting it multiple times, nothing was ever provided. Completely unacceptable.
• Unsafe & Unwelcoming: The condition of the room and common areas made me feel unsafe and unwelcome from the start.
After 2 nights of this, I cut my losses and moved out. I was supposed to stay much longer, but the place is uninhabitable.
Final Verdict: Stay away. This property should not be listed on Hotels.com until serious renovations and management changes are made.
Juan
Juan, 9-night trip
Verified
10/10 Exceptional
Mar 23, 2026
Todo adecuado conforme a lo publicitado gente muy amable
TOMAS
TOMAS, 7-night trip
Verified
10/10 Exceptional
Mar 12, 2026
Mucha vegetaciĂłn en la zona exactas algo tranquila ya que es cercana avenidas principales
TOMAS
TOMAS, 19-night trip
Verified
6/10 Good
Aug 13, 2025
falta caja seguridad y limpieza del patio
Christian
Christian, 5-night trip
Verified
10/10 Exceptional
Jul 8, 2025
Complacido con la tranquilidad
AtenciĂłn en todo momento por la administraciĂłn y seguimiento a las peticiones generales comunicaciĂłn abierta y seguridad
TOMAS
TOMAS, 19-night trip
Verified
8/10 Very good
Apr 23, 2025
Un buen apartamento para entrar y salir sin probl.