2/10 Poor
8 Dec 2024
Awful management!
Awful customer service and not accurate online room description. To my surprise I found out that regular double rooms had no bathtub, just an old and tiny shower. They said at the front desk that only 2 beds rooms (twin rooms) come with bathtub, which makes no sense. So I wanted to change my room for one with a bathtub and they say that they are all booked. ALL LIES!!! They didn’t even check the computer. Sunday night in Tsu, a small town without tourists and all the rooms are booked? The hotel is pretty empty. They are awful hypocrites at this property and they have no customer service at all. Only thing they do is apologize but they don’t offer you a solution or an answer to satisfy you. If I know this I could have book ANY OTHER HOTEL around here with normal rooms and a bathtub, not this obsolete place. What bothers me the most is the absolute absence of interest in accommodating you to your satisfaction and the lack of help by the management. Never again a Dormy Inn for me! Maybe no more Japan either! The discrimination towards foreigners in Japan is notorious, if this this happens to a Japanese National they help them. The more I know Japan the most I hate its people. Thank you for an awful experience in a beautiful country with terrible people with no answers. Just robots unable to solve anything!
Joaquin
Joaquin, 1-night trip
Verified Hotels.com guest review
