First of all this property does not have airport transfer as per the hotel features, this is the second hotel this trip we booked advertised airport transfer include! Also this hotel is a Vip hotel, in the hotel features we were supposed to receive a bottle of spirits each day, this did not happen! What is wrong with these properties hotel features? Very upsetting as we book hotels based on hotel features!! The staff at this hotel were excellent and warm, they made us feel right at home, very helpful giving directions and advice, the morning breakfast is very nice also, lots of choices.