2/10 Poor
May 24, 2025
Poor Service from Front Desk—Corina
I rarely leave negative reviews, but our experience at Domus Australia was deeply disappointing, primarily due to the front desk staff member named Corina. From the moment we arrived, we felt unwelcome and uncomfortable.
The check-in process was unnecessarily unpleasant. Corina appeared irritated simply because we attempted to use the Wi-Fi before she mentioned it. More concerning, she failed to inform us that the air conditioning in our room wasn’t working—a major issue given the heat—and did not offer any apology or solution.
When we inquired, she falsely claimed that the city of Rome had banned hotels from using air conditioning, which we later found out was untrue. Our concerns were brushed aside with constant “I don’t know” responses, and we had to get Hotels.com involved to receive compensation for the inconvenience.
Asking about the laundry service led to further frustration. Although we had the manager’s approval, Corina flatly refused to provide the necessary coins and even mocked us for insisting. When she did provide coins, they were of the wrong denomination—something we felt was intentional.
What made the situation worse was that she appeared warm and courteous to other guests. We couldn’t shake the feeling that we were being treated differently, and it raised concerns of racial discrimination. We were made to feel so uncomfortable that we avoided asking any more questions at the front desk altogether.
Hope the management takes necessary actions.
Verified traveller
2-night family trip
Verified Hotels.com guest review
