6/10 Good
May 16, 2025
Comfortable but unlikely to stay again
The hotel is centrally located and offers a comfortable stay. The rooftop has a handful of sunloungers and a cold “pool” to dip your toes in. Delicious guacamole and tortillas, ok cocktails nothing too special.
We specifically booked this hotel as both on hotels.com and the hotels own website it notes rooms can be made up as a kind / twin. We were travelling as a group of four friends with two rooms so twin beds were required. Upon check-in, we were informed that in fact the hotel does not have twin rooms. It was a little late at that stage to find this out. The front desk staff did not handle this particularly well, one male member of the team was quite rude, it was almost made out to be our fault. We had been given an upgrade which meant we could have two separate beds but that was more due to my hotels.com status than the hotel trying to be accommodating. Not the end of the world, but it would have been nice to have been notified prior to the stay so we could have alternative arrangements, we were left with no choice but to accept which for some may have been uncomfortable.
The breakfast was good, lots of choice including cava. The breakfast staff were the best of all the staff we encountered, very friendly and helpful.
Note: they have amenity kits in the rooms but do not provide cotton buds or cotton pads which was odd. I asked if they were missing from kit and was rudely informed by the reception staff they are not included.
Alexandra
Alexandra, 2-night trip with friends
Verified Hotels.com guest review
