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Best Western The Grand Hotel Hartlepool

3.0 star property
Hartlepool hotel with restaurant and bar/lounge

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Photo gallery for Best Western The Grand Hotel Hartlepool

Bar (on property)
Property entrance
Bar (on property)
Desk, iron/ironing board, free cribs/infant beds, free WiFi
Exterior
In the heart of Hartlepool, Best Western The Grand Hotel offers a welcoming stay with cooked-to-order breakfast, free in-room WiFi and an on-site restaurant serving British cuisine. Take advantage of the conference space or banquet hall for events and enjoy coffee/tea in the lobby.

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Laundry facilities
  • Non-smoking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front-desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is CA $72
CA $87 total
includes taxes & fees
May 11 - May 12

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Free cribs/infant beds
Private bathroom
Deep soaking bathtub
Hair dryer
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Private bathroom
Deep soaking bathtub
Hair dryer
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Private bathroom
Deep soaking bathtub
Hair dryer
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
Free cribs/infant beds
Private bathroom
Deep soaking bathtub
Hair dryer
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom

Suite, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Private bathroom
Deep soaking bathtub
Hair dryer
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Private bathroom
Deep soaking bathtub
Hair dryer
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Double Bed
Breakfast, lunch, dinner served; Italian cuisine

The Windmill

  • Free parking
  • Free WiFi
  • Restaurant
  • Bar
7.2 out of 10, Good, 324 reviews
The price is CA $92
CA $110 total
includes taxes & fees
May 9 - May 10
The Windmill
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About the area

Map
Swainson Street, Hartlepool, England, TS24 8AA

What's nearby

  • Victoria Park - 6 min walk - 0.6 km
  • Hartlepool Maritime Experience - 10 min walk - 0.9 km
  • Seaton Carew Beach - 8 min drive - 3.9 km
  • Teesside University - 18 min drive - 21.0 km
  • Riverside Stadium - 20 min drive - 23.8 km

Getting around

  • Durham (MME-Teesside Intl.) - 45 min drive
  • Hartlepool Station - 5 min walk
  • Seaton Carew Station - 7 min drive
  • Billingham Station - 19 min drive

Restaurants

  • ‪The Showroom - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪The Ward Jackson - ‬4 min walk
  • ‪Juniper Lounge - ‬5 min walk

About this property

Best Western The Grand Hotel Hartlepool

Enjoy your visit to Hartlepool with a stay at Best Western The Grand Hotel Hartlepool. Guests looking for a bite to eat can check out The Grand Reastaurant, which serves British cuisine and is open for breakfast and dinner. A bar/lounge and a snack bar/deli are other highlights.

Languages

English

At a glance

DONE

Hotel size

    • 48 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (GBP 3.00 per day)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 7 AM–9:30 AM on weekdays and 8 AM–10 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Satellite TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

The Grand Reastaurant - This restaurant specializes in British cuisine and serves breakfast and dinner.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately GBP 9.50 per person

Parking

  • Self parking costs GBP 3.00 per day

Policies

This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

Are pets allowed at Best Western The Grand Hotel Hartlepool?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Best Western The Grand Hotel Hartlepool?

Yes. Self parking costs GBP 3.00 per day.

What are the check-in and check-out times at Best Western The Grand Hotel Hartlepool?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11 AM.

Are there restaurants at or near Best Western The Grand Hotel Hartlepool?

Yes, The Grand Reastaurant offers British cuisine.

Does Best Western The Grand Hotel Hartlepool have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Best Western The Grand Hotel Hartlepool like?

Best Western The Grand Hotel Hartlepool is in the heart of Hartlepool, a short 5-minute walk from Hartlepool Station and 10 minutes' walk from Hartlepool Maritime Experience.

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Reviews

7.4

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Stephen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

4/10 Fair

nicola, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Enjoyed my stay

Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.
Paul, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

6/10 Good

Simon, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

A memorable hotel with brilliant staff

We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.
ROBERT, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Hotel good

The hotel itself is great, the room was spacious and comfy, the staff on the bar were good. Parking was a pain, don't be fooled by the free parking near by they claim, they have about 15 spaces for residents, after that you're paying for it
Nigel, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Grand Hotel Hartlepool

Interesting first stay at Grand Hotel Hartlepool i am sure once it was a very plush hotel but starting to look a bit tired these days most annoying was noisy plumbing which did wake me up sometimes but staff were all very friendly and moved me after problems with my tv and Internet
chris, 3-night trip
Verified Hotels.com guest review

6/10 Good

Phil, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Excellent staff, hotel clean and friendly. Victorian hotel which has been updated, found bath tabs difficult to operate. Seagull screeching at dawn, beware if you want a lie in.
2-night business trip
Verified Hotels.com guest review

2/10 Poor

Second visit. Despite my better judgement, I thought I’d try once more - this time by booking a suite. I opened the door - it was huge! 4m high ceilings. And then the overwhelming smell of sewers. Went to the bathroom, ran the hot water in the sinks bath and shower. Popped the plugs in and hoped it would dissipate. Came back after dinner 2hrs later, the smell was worse. It had filled the whole room. I asked to be moved, and was moved to a standard room. I then asked for the difference to be refunded - I’d paid £90 for the suit, over the £28 for a standard - hoping for a better experience. This proved not possible, and subsequent emails have rendered no response. To add insult to injury - The room had a bin with the previous occupants teabag in and a turd in the loo. I didnt want to leave this account of my stay. If you need to stay in Hartlepool, avoid this place like the plague.
Christopher, 1-night business trip
Verified Expedia guest review

8/10 Very good

James, 1-night trip
Verified Hotels.com guest review

6/10 Good

It is what it is. A hotel in the centre of Hartlepool. No frills, a bed and a shower. Clean but not new or stylish. Local vicinity doesn’t have much going on.
Christopher, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Stayed one night as a solo traveller. Found it perfect. Very friendly, helpful staff. Very clean. Very safe. Very comfortable. Enjoyed my meal in the restaurant very much. Parking close by. Fantastic building.
Sue, 1-night trip
Verified Expedia guest review

8/10 Very good

Well rested.

Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.
Keith, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alastair, 1-night trip
Verified Expedia guest review

6/10 Good

Scott, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Could be better in a derelict town

Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
Room View
Main entrance
Lounge
Breakfast buffet from the lounge
Rollon, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.
Ariel, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Steve, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thanks

Old building full of character, we were upgraded to a suit amazing room, breakfast good ,buffet style, on site indian restaurant (Mumbai) as good as it gets excellent.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Best hotel in Hartlepool. Friendly and helpful staff. Great location. Old building but renovated recently. Some facilities are a bit old fashioned but bearable.
Yoshiaki, 3-night trip
Verified Expedia guest review

4/10 Fair

Suzanne, 1-night trip
Verified Hotels.com guest review

6/10 Good

Poor attitude to service,bar often closed,was better last visit.Not impressed.
Norman, 5-night trip
Verified Expedia guest review