2/10 Poor
Mar 21, 2017
Bad experience
Very dirty, smelly and dark place which I left after staying for only 2 hours.
Still wait for a refund for my stay, because I didn't used any services there.
Bad service of the Hotels.com support team which wanted to know the name of the receptionist in that hotel I didn't even stayed for a day to give me a refund.
I'm still waiting for an answer from the customer support, otherwise I will cancel the payment together with my credit card company.
Will never book over hotels.com when they are not even able to give me a refund without knowing the name of a receptionist in a s**t hostel on a small Thai island.
Verified traveller
Verified Hotels.com guest review