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Shilla Stay Cheonan

3.0 star property
Hotel with restaurant, near Cheonan Sports Complex

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Photo gallery for Shilla Stay Cheonan

Premium bedding, down comforters, in-room safe, desk
Check-in/check-out kiosk
View from room
Interior entrance
Lounge
In the heart of Cheonan, Shilla Stay Cheonan Samsung Display City offers a refreshing retreat. Relax in style with dry cleaning/laundry services, or connect with colleagues at the business center. With Cafe's delicious meals and free in-room WiFi, this hotel near Cheonan Baekseok Stadium is perfect for work and play.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Parking available
  • Non-smoking
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • Business center
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Refrigerator
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Bathtub or shower
The current price is CA $97
CA $108 total
includes taxes & fees
Jul 6 - Jul 7

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for [24 hour holiday] Deluxe Double + 3PM Check-out + Free Breakfast for 2 + 50% Lunch Discount (Max 2)

Premium bedding, down comforters, in-room safe, desk

[24 hour holiday] Deluxe Double + 3PM Check-out + Free Breakfast for 2 + 50% Lunch Discount (Max 2)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for [24 hour holiday] Standard Double + 3PM Check-out + Free Breakfast for 2 +50% Lunch Discount (Max 2)

Premium bedding, down comforters, in-room safe, desk

[24 hour holiday] Standard Double + 3PM Check-out + Free Breakfast for 2 +50% Lunch Discount (Max 2)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for [24 hour holiday] Standard Twin + 3PM Check-out + Free Breakfast for 2 + 50% Lunch Discount (Max 2)

Premium bedding, down comforters, in-room safe, desk

[24 hour holiday] Standard Twin + 3PM Check-out + Free Breakfast for 2 + 50% Lunch Discount (Max 2)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for [THE SHILLA DUTY FREE] Deluxe Double + 2 Shilla Duty Free coupons (per booking)

Premium bedding, down comforters, in-room safe, desk

[THE SHILLA DUTY FREE] Deluxe Double + 2 Shilla Duty Free coupons (per booking)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for [THE SHILLA DUTY FREE] Family Twin + 2 Shilla Duty Free coupons (per booking)

Premium bedding, down comforters, in-room safe, desk

[THE SHILLA DUTY FREE] Family Twin + 2 Shilla Duty Free coupons (per booking)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for [Breakfast 1+1] Standard Twin Room

Premium bedding, down comforters, in-room safe, desk

[Breakfast 1+1] Standard Twin Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for [Breakfast 1+1] Deluxe Double Room

Premium bedding, down comforters, in-room safe, desk

[Breakfast 1+1] Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for [THE SHILLA DUTY FREE] Standard Double + 2 Shilla Duty Free coupons (per booking)

Premium bedding, down comforters, in-room safe, desk

[THE SHILLA DUTY FREE] Standard Double + 2 Shilla Duty Free coupons (per booking)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family Twin

Premium bedding, down comforters, in-room safe, desk

Deluxe Family Twin

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for [THE SHILLA DUTY FREE] Standard Twin + 2 Shilla Duty Free coupons (per booking)

Premium bedding, down comforters, in-room safe, desk

[THE SHILLA DUTY FREE] Standard Twin + 2 Shilla Duty Free coupons (per booking)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for [2BF FREE] STANDARD DOUBLE + Free Breakfast for 2

Premium bedding, down comforters, in-room safe, desk

[2BF FREE] STANDARD DOUBLE + Free Breakfast for 2

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Premium bedding, down comforters, in-room safe, desk

Standard Double Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for [Breakfast/ Lunch 50%] Deluxe Double Room

Premium bedding, down comforters, in-room safe, desk

[Breakfast/ Lunch 50%] Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for [2BF FREE] DELUXE DOUBLE + Free Breakfast for 2

Premium bedding, down comforters, in-room safe, desk

[2BF FREE] DELUXE DOUBLE + Free Breakfast for 2

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for [2BF FREE] DELUXE FAMILY TWIN + Free Breakfast for 2

Premium bedding, down comforters, in-room safe, desk

[2BF FREE] DELUXE FAMILY TWIN + Free Breakfast for 2

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Family Twin

Premium bedding, down comforters, in-room safe, desk

Standard Family Twin

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for [2BF FREE] STANDARD TWIN + Free Breakfast for 2

Premium bedding, down comforters, in-room safe, desk

[2BF FREE] STANDARD TWIN + Free Breakfast for 2

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Lobby

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Lobby

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
Flat-screen TV
Pillow menu
Down duvet
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for [Happy Cookie Bear] Standard Family Twin + Cookie Bear KIT

Premium bedding, down comforters, in-room safe, desk

[Happy Cookie Bear] Standard Family Twin + Cookie Bear KIT

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for [Happy Cookie Bear] Deluxe Double + Cookie Bear KIT

Premium bedding, down comforters, in-room safe, desk

[Happy Cookie Bear] Deluxe Double + Cookie Bear KIT

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for [Romantic Sweet Stay] Deluxe Double + 1 Bottle of Wine + 2 HBAF Almond + Chocolate

Premium bedding, down comforters, in-room safe, desk

[Romantic Sweet Stay] Deluxe Double + 1 Bottle of Wine + 2 HBAF Almond + Chocolate

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for [Happy Cookie Bear] Deluxe Family Twin + Cookie Bear KIT

Premium bedding, down comforters, in-room safe, desk

[Happy Cookie Bear] Deluxe Family Twin + Cookie Bear KIT

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for [Breakfast 1+1] Standard Double Room

Premium bedding, down comforters, in-room safe, desk

[Breakfast 1+1] Standard Double Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for [Breakfast/ Lunch 50%] Standard Double Room

Premium bedding, down comforters, in-room safe, desk

[Breakfast/ Lunch 50%] Standard Double Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for [Breakfast/ Lunch 50%] Standard Twin Room

Premium bedding, down comforters, in-room safe, desk

[Breakfast/ Lunch 50%] Standard Twin Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for [FAMILY DAY] Deluxe Family Twin +Adult Breakfast 1+1, Lunch 50% discount + Free 1 Child (BF,Lunch)

Premium bedding, down comforters, in-room safe, desk

[FAMILY DAY] Deluxe Family Twin +Adult Breakfast 1+1, Lunch 50% discount + Free 1 Child (BF,Lunch)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for [FAMILY DAY] Standard Family Twin +Adult Breakfast 1+1, Lunch 50% discount + Free 1 Child (BF,Lunch)

Premium bedding, down comforters, in-room safe, desk

[FAMILY DAY] Standard Family Twin +Adult Breakfast 1+1, Lunch 50% discount + Free 1 Child (BF,Lunch)

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for [Romantic Sweet Stay] Standard Twin + 1 Bottle of Wine + 2 HBAF Almond + Chocolate

Premium bedding, down comforters, in-room safe, desk

[Romantic Sweet Stay] Standard Twin + 1 Bottle of Wine + 2 HBAF Almond + Chocolate

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for [Romantic Sweet Stay] Standard Double + 1 Bottle of Wine + 2 HBAF Almond + Chocolate

Premium bedding, down comforters, in-room safe, desk

[Romantic Sweet Stay] Standard Double + 1 Bottle of Wine + 2 HBAF Almond + Chocolate

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Premium bedding
Down duvet
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed
Exterior

Ramada Encore by Wyndham CheonAn

  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 162 reviews
The price is CA $94
CA $104 total
includes taxes & fees
Jun 15 - Jun 16
Ramada Encore by Wyndham CheonAn
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About the area

Map
177, Dongseo-daero, Seobuk-gu, Cheonan, South Chungcheong, 31110

What's nearby

  • Cheonan Baekseok Stadium - 5 min drive - 3.9 km
  • Gakwonsa Temple - 7 min drive - 5.7 km
  • Tedin Water Park - 11 min drive - 14.7 km
  • Independence Hall of Korea - 12 min drive - 13.9 km
  • Woo Jeong Hills Golf Course - 13 min drive - 13.8 km

Getting around

  • Cheongju (CJJ-Cheongju Intl.) - 33 min drive
  • Baebang Station - 11 min drive
  • Onyangoncheon Station - 16 min drive
  • Cheonan Station - 27 min walk
  • Dujeong Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪소사벌소한마리 - ‬4 min walk
  • ‪롯데리아 - ‬5 min walk
  • ‪Al Libre - ‬4 min walk
  • ‪Restaurant At Shilla Stay - ‬3 min walk
  • ‪EDIYA COFFEE - ‬4 min walk

About this property

Shilla Stay Cheonan

Located near a train station, Shilla Stay Cheonan is a great choice for a stay in Cheonan. For a bite to eat, guests can check out Cafe, which serves breakfast, lunch, and dinner. Fellow travelers like the overall property condition.

Languages

Chinese (Mandarin), English, Japanese, Korean

At a glance

DONE

Hotel size

    • 309 rooms
    • Arranged over 17 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 19
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 19
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Secured onsite self parking (KRW 5000 per stay)
    • Onsite parking includes off-street options
    • Free offsite parking nearby
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7 AM–10 AM on weekends
  • Restaurant
  • Bar/lounge

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby

Facilities

  • Built in 2016
  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Desk chair

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KRW 28000 for adults and KRW 15000 for children
  • Airport shuttle service is offered for an extra charge of KRW 200000 per vehicle (one-way)

Parking

  • Secured self parking costs KRW 5000 per stay

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche

Also known as

Shilla Stay Cheonan Hotel
Shilla Stay Cheonan Hotel
Shilla Stay Cheonan Cheonan
Shilla Stay Cheonan Hotel Cheonan
Shilla Stay Cheonan Samsung Display City
Shilla Stay Cheonan Asan Samsung Display City

Frequently asked questions

Does Shilla Stay Cheonan offer free cancellation for a full refund?

Yes, Shilla Stay Cheonan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Shilla Stay Cheonan?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Shilla Stay Cheonan?

Yes. Self parking costs KRW 5000 per stay.

Is airport shuttle service offered by Shilla Stay Cheonan?

Yes, an airport shuttle is available. The charge is KRW 200000 per vehicle one-way.

What are the check-in and check-out times at Shilla Stay Cheonan?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Shilla Stay Cheonan and nearby?

Recommended spots to visit include Cheonan Sports Complex (2 mi) and Cheonan Baekseok Stadium (2.1 mi), along with Asan Spavis (10 mi) and Independence Hall of Korea (10.2 mi).

Are there restaurants at or near Shilla Stay Cheonan?

Yes, there's an onsite restaurant, Cafe.

What's the area around Shilla Stay Cheonan like?

Shilla Stay Cheonan puts you in the heart of Cheonan. Popular attractions include Independence Hall of Korea, which is 14 minutes away by car.

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Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Bathroom
Bed
Family friendly

Reviews

10/10 Exceptional

Great
YI-HSUAN, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

good
Seongho, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

amazing and good!! Thanks for your service!
Suyong, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

good.
Sukhyung, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

CHANGHYUP, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Sung Chul, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

YOUNG JAE, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

HEESU, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

sangwon, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

GYEONGHYEON, 2-night trip
Verified Hotels.com guest review

8/10 Very good

jung hyun, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Choon wha, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

JiEun, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Hoseok, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Minjung, 1-night trip
Verified Hotels.com guest review

6/10 Good

inah, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

OHHYUN, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Bak young, 2-night trip
Verified Hotels.com guest review

4/10 Fair

i really hope this Cheonan shilla hotel, improves their maintenance. so many things are broken. My door didn't closed and during shower, it was draining.
seungdae, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Choon wha, 2-night trip
Verified Hotels.com guest review

8/10 Very good

sunji, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel you can find in Cheonon!
Nahom, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel!
Nahom, 4-night trip
Verified Expedia guest review

10/10 Exceptional

직원들 서비스 너무 좋았어요 룸 컨디션도 훌륭하고 청결했어요 요청도 신속히 들어주셨어요 다만, 윗층인지 층간소음과 밖에 오토바이소리때문에 잠을 좀 설쳤네요.. 바닥이 마루라서 윗층 의자끄는 소리가 너무 시끄럽더라고요.. 다음에 또 이용할게요!!
miae, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Taeho, 2-night trip
Verified Hotels.com guest review