On arrival we got there a lil early before 3pm but when 3pm came they had us waiting all the way til 5pm to get into our room. I requested an ocean view & DID NOT HAVE an ocean view! They didnât have towels they didnât change our bed sheets. Also they knocked on our door at the 4th day & asked did we need service & we told them no but we wanted new sheets & new towels & they said they didnât have neither!
Most employees at this hotel are rude and have no respect. You ask question they just walk by. The pool closes at 5pm thatâs unreal also the food was the same all week definitely I would not stay here again
This hotel staff was nice. The room was modern however the hotel dont offer wash cloths and barely hand towels. I guess they want us to use our hands. The food is medicore and not a great variety. The beach is private and cool. I stayed here 1 day because me and husband wanted to be close to airport after leaving Negril from a resort and the energy and vibe went from 100 to 20...I will never stay here again I requested hand towels 3 times and didnt get them. I also tried to reach out to the hotel for 3 days before getting a responds the day I checked in and at the point it was useless... lastly I paid for a deluxe beach front room and I got more of a deluxe pool view. Only could she a bird view because the palm trees was blocking. I suggest you get a room on the 3rd floor or better for a view i was on the 2nd.
Front desk is horrible, as it being the first place guest go to I would assume the people there are welcoming. Which was not , horrible attitude with no answers . Our Room was to be ready at 3pm and we got checked in at 6:30pm as that being said I will not go back or recommend anyone go there and expect exceptional service. The property was 2 stars at best and no toiletries or soap was provided
Rooms n corridors needs better cleaning, need plugs at better area in the rooms for phone charging , needs whiter cleaner towels, they are dingy rough and brown , they do not provide wash rags which is absurd , phones by the bedside are dirty, great location and within walking distance to the downtown area, ran out of food with no replenishment even tho people were checking in quite regularly, front desk people do not smile and b welcoming, find a way to keep flys away from the foodâŠ.needs better prepared food at the grill area âŠ. A plus is beautiful view from balcony âŠ. Needs more entertainment have to walk to sister hotel for activities, needs a manager on site for any issues we may have . Long corridor walk to rooms not safe⊠only few cameras are installedâŠ. But surprisingly I visit every year cas I love my country n want to see if improvements have been made⊠rooms are never ready until 5 pm or later so pls book a late flight, lobby needs better furniture n decor. Should have an incentive package for those visiting very oftenâŠ
My stay was fabulous the entire family loved it. I had a little issue with my booking from hotel.com. Dwayne the manager was patient and courteous. Sean was alway Nice friendly , cleanliness was on point.food was good, entertainment was ok. my entire stay was great my adult children love every minutes of their stay. We will be back!!
The room was ok a/c was cold no wash cloths. Close to airport food was good. Entertainment needs improvement cuz its too short but there was entertainment at least by rhe pool. Pool closes early so entertainment ends early. Overall not a bad place for the price since u can make up for the entertainment by visiting its sister hotel
Dane was amazing. He was nice kind and such a nice man the whole while we was there and the ladies in the restaurant was too. Everyone was amazing. I had a great time.
Where do I begin, we arrived for check in there were no rooms ready. Cool, we waited. Why not, itâs Jamaica. Not, got the room the room key require led finesse, door was cracked around the lock the room internally was dated and was absent of the essentials needed/ listed on the signage. Towels were hard and dingy were supposed to be white! Nevertheless, we asked for more took three days. The refrigerator was barely cool. Water and all of the spouts were like encrusted and the water pressure was barely at a stream. Water was lukewarm at best. The beds were firmer than I prefer, not a huge ordeal but they were only dressed with a sheet. Sheets were clean and white which was a plus. Staff were pleasant and helpful. Outside of the rooms the property was good nothing over the top to brag on and the food was plentiful and overall good.