4/10 Fair
10 Nov 2024
Disappointing
We visit Paighton 4-5 times a year, but wanted a hotel with entertainment due to time of year. After reading the reviews we chose Queen's Hotel and thought we were in safe hands!
From outside building looks great maybe some tidying around bin areas outside kitchen.
On arrival the receptionist was more interested in ensuring I paid for our pre booked evening meal than checking us in with any relevant information. Overall we felt reception as the face of the hotel may need some reminders or training in smiling and welcoming and greeting customers.
Our room twin above lane to car park and kitchen. Very noisey with early delivery s and noisey generally with thin walls.
Room was very dated and old needed updates but generally was unclean.
Stained and ripped shower Matt and curtains. Shower grout needed cleaning. Bins dirty.
Pool needed pre booking unfortunately wasn't able to use as times were unavailable.
Only had one evening meal and food was bland and over cooked. Three coaches staying when we were and whole restaurant service felt rushed and plates were dumped three courses all in 30 minutes.
Evening entertainment was ok coach guests seemed to enjoy.
The lift was very temperamental and inside door kept jamming and people were running up stairs to send it down, it broke on third day we were advised to ask for room on ground floor next time as one has a few mobility issues .
Car park is ok as long as in before coaches which use it aswell.
Location close to town.
Verified traveller
4-night family trip
Verified Hotels.com guest review