Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458
What's nearby
Playa de Muro - 6 min walk
Albufera Natural Park - 3 min drive
Playa de Can Picafort - 8 min drive
Alcúdia Port - 10 min drive
Alcúdia Beach - 13 min drive
Getting around
Palma de Mallorca Airport (PMI) - 54 min drive
Muro Station - 19 min drive
Sa Pobla Station - 19 min drive
Sineu Station - 22 min drive
Restaurants
Cafeteria Playa Ca'n Picafort - 4 min drive
Vinicius - 4 min drive
Willy - 4 min drive
Barracuda Bar - 4 min drive
Jamaica Cocktail Bar - 4 min drive
About this property
Grupotel Alcudia Pins
When you stay at Grupotel Alcudia Pins, you'll be within a 15-minute drive of Playa de Muro and Alcúdia Beach. Guests can indulge in mani/pedis, and Bufet principal, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 6 outdoor pools, a fitness center, and a spa tub.
All-inclusive
All-inclusive room rates at Grupotel Alcudia Pins are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Languages
Danish, English, German, Norwegian, Spanish, Swedish
At a glance
Hotel size
598 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered onsite self parking
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
5 restaurants
3 bars/lounges
2 poolside bars
Barbecue grills
Snack bar/deli
Traveling with children
Children's pool
Waterslide
Playground
Grocery/convenience store
Children's menu
What to do
On the beach
Shopping
Pool table
Beach nearby
Working away
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Multilingual staff
Bicycle rentals
Pool loungers
Pool umbrellas
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fitness center
6 outdoor pools
Arcade/game room
Spa tub
Waterslide
Lockers available
Accessibility
Elevator
Room amenities
Be entertained
29-inch LCD TV
Home comfort
Air conditioning and heating
Coffee/tea maker
Electric kettle
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Deep soaking bathtub
Bathtub or shower
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Mini-fridge
Microwave
Toaster
More
Housekeeping (once per stay)
In-room safe
Special features
Dining
Bufet principal - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Green & Grill - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Taverna - This beach restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
La Bambola - This restaurant specializes in Italian cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
The Garden BBQ - Overlooking the garden, this restaurant specializes in barbecue and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night, up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 14.00 to 14.00 for adults, and EUR 7.00 to 7.00 for children
Late check-out can be arranged for an extra charge of EUR 60.00 (subject to availability)
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 6:00 PM
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Property Registration Number H-PM-2637
Also known as
TUI FAMILY LIFE Alcudia Pins Hotel Muro
TUI FAMILY LIFE Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins Muro
TUI FAMILY LIFE Alcudia Pins
TUI FAMILY LIFE Alcua Pins Mu
TUI BLUE Alcudia Pins
Grupotel Alcudia Pins Muro
Grupotel Alcudia Pins Hotel
TUI FAMILY LIFE Alcudia Pins
Grupotel Alcudia Pins Hotel Muro
Frequently asked questions
Does Grupotel Alcudia Pins offer free cancellation for a full refund?
Yes, Grupotel Alcudia Pins does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grupotel Alcudia Pins?
Yes, there are 6 outdoor pools and a children's pool. Guests have pool access from 10:00 AM to 6:00 PM.
Are pets allowed at Grupotel Alcudia Pins?
Sorry, pets aren't allowed.
Is parking offered on site at Grupotel Alcudia Pins?
Yes, there's free self parking.
What are the check-in and check-out times at Grupotel Alcudia Pins?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of EUR 60.00 (subject to availability).
What is there to do at Grupotel Alcudia Pins and nearby?
Grupotel Alcudia Pins has 2 poolside bars, 3 bars, and a spa tub, as well as a fitness center, an arcade, and a garden.
Are there restaurants at or near Grupotel Alcudia Pins?
Yes, there are 5 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.
Does Grupotel Alcudia Pins have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Grupotel Alcudia Pins like?
Grupotel Alcudia Pins is a short 6-minute walk from Playa de Muro and 9 minutes' walk from Es Comú.
Grupotel Alcudia Pins Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
8.0/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
10/10 Exceptional
19 Sep 2024
Elisabel
Elisabel, 3-night trip
Verified Hotels.com guest review
4/10 Fair
29 Aug 2024
k
k, 1-night trip
Verified Hotels.com guest review
6/10 Good
26 Aug 2024
miriam
miriam, 9-night trip
Verified Expedia guest review
10/10 Exceptional
27 Jul 2024
massoud
massoud, 2-night trip
Verified Hotels.com guest review
8/10 Very good
18 Jun 2024
Great location. Room was really nice but the Air Con wasn’t very effective. Only a very short walk to the beach. Staff all very helpful and friendly. We were room only but bought food from the hotel facilities - mainly the Crispy Corner. Food was only OK. Shop was very convenient and overall the hotel had everything you could need for a good holiday. We enjoyed it and would most likely stay there again.
Andrew
Andrew, 7-night family trip
Verified Expedia guest review
4/10 Fair
19 Sep 2023
Made skipped our room cleaning.
Very noisy room facing the back of the kitchen.
Wifi did not reach our room.
Denis
Denis, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
6 Sep 2023
We had a great time at this hotel! It’s really family oriented and they go above and beyond to make you feel comfortable. Lots of activity for kids, lots of options for food in the hotel and also around the property. There is also a grocery shopping right outside the hotel, very convenient. Overall we had a great experience.
Patricia
Patricia, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
11 Aug 2023
Stephen
Stephen, 7-night trip
Verified Hotels.com guest review
6/10 Good
29 Jul 2023
La cama para niños de la habitación familiar bastante incómoda, la limpieza se puede mejorar en todo el establecimiento, hay telarañas en los pasillos, la recepción holia fatal como a podrido los 5 días de nuestra estancia, el desayuno y cena buffet yo lo mejoraría tanto en calidad como en presentación con un poco de cariño ganaría mucho mas.
Rocio
Rocio, 4-night family trip
Verified Expedia guest review
8/10 Very good
3 Sep 2022
We enjoyed our holiday here. Pros: locatoon next to beautiful beach, pretty good buffet food, very friendly staff, great kids entertainment
Cons: pool could do with a decent clean as we got ill from it on our first day, not really any entertainment for adults, would prefer a location that is closer to more shops/town centre as this is a bus ride from somewhere like that
Rebecca
Rebecca, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
20 Aug 2022
Simon
Simon, 3-night trip
Verified Expedia guest review
6/10 Good
4 Aug 2022
If you don’t have children, the hotel is not for y
If you don’t have children, the hotel is not for you. This area is full of children and not much else.
Quite old building and facilities. Simple furnishings.
Friendly staff.
Christina
Christina, 3-night trip
Verified Hotels.com guest review
6/10 Good
11 Oct 2021
Nice family vacation
It was a perfect vacation for a family, children garden, nice sea view. A little bit overpriced in the nearest supermarket otherwise it’s fine!
Verified traveller
8-night family trip
Verified Hotels.com guest review
10/10 Exceptional
23 Aug 2020
Verified traveller
4-night trip
Verified Expedia guest review
8/10 Very good
11 Dec 2019
Verified traveller
8-night trip
Verified Expedia guest review
10/10 Exceptional
22 Oct 2019
Verified traveller
7-night trip
Verified Expedia guest review
8/10 Very good
15 Sep 2019
A great family place.
We had excellent accommodation although we were above the main restaurant and opposite the nightly entertainment so it was a bit noisy.
The room was clean and well equipped although we did have a kitchen with plenty of crockery but no cutlery.
Food was good, although buffet style is not my cup of tea, there was a really good range of styles of foods with plenty of salads and local dishes. It was well cooked and presented and no horrendous queues associated with many all inclusive places.
The pools were on the cold side. The children would have played a lot longer if they had been a bit warmer, consequently we spent most of our time at the beach as it was warmer. A bit disappointing was the daily €14 for 2 beds and an umbrella on the beach. This adds to the cost somewhat.
F
F, 7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 Jun 2019
Well run, very good food, pleasant room. Ideal for a family holiday. Good facilities. Good entertainment to suit the whole family. Only minor criticism is that it was sometimes difficult to get a sunbed if you were late up! Great holiday!
Verified traveller
4-night family trip
Verified Expedia guest review
6/10 Good
15 Oct 2024
Verified traveller
7-night family trip
Verified Hotels.com guest review
8/10 Very good
12 Oct 2024
Hotellet har det vi som børnefamilie har brug for. Lidt meget larm om aftenen og natten visse nætter. Men ellers et godt ophold. 3 år i træk.
Verified traveller
8-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 Sep 2024
È un struttura grande con tante possibilità di rilassarsi sia in spiaggia che nelle piscine,acqua del mare appena esci dalla struttura cristalină ,tutto perfetto,personale cordiale e gentile
nicoleta
nicoleta, 2-night trip
Verified Expedia guest review
8/10 Very good
3 Sep 2024
Vesna
Vesna, 11-night family trip
Verified Hotels.com guest review
10/10 Exceptional
31 Aug 2024
Andreas
Andreas, 4-night trip
Verified Expedia guest review
8/10 Very good
30 Aug 2024
Rigtig godt 👍
Rigtig godt hotel, dejlig tæt på lækker strand. Vi kommer igen.
Mange mennesker ved pool, men vi var mest på stranden og fitness rum trænger til en opgradering .