The Palms Resort of Mazatlan

Photo gallery for The Palms Resort of Mazatlan

Primary image
On the beach, beach volleyball
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Overview of The Palms Resort of Mazatlan

The Palms Resort of Mazatlan

3.0 star property
Beachfront resort in Mazatlán with outdoor pool and restaurant

8.0/10 Very good

1,003 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is CA $117
Price available on 09/10/2022
Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Pool bar
  • Swim-up bar
  • Conference center
  • Terrace
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Zona Dorada
  • The Mazatlan Malecón - 8 min drive
  • Mazatlan Aquarium - 14 min drive
  • Plaza Machado - 22 min drive
  • Olas Altas Beach - 22 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 39 min drive

About this property

The Palms Resort of Mazatlan

At The Palms Resort of Mazatlan, you can spend time at the beach playing volleyball. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. The cocktail bar is a great place to grab a drink and Restaurant Panama serves breakfast. A poolside bar, a children's pool, and a terrace are other highlights. Fellow travelers say good things about the helpful staff and location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 190 units
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar

Traveling with children

  • Children's pool

What to do

  • On the beach
  • Beach volleyball

Working away

  • Meeting rooms
  • Conference center (7973 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Restaurant Panama - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.
Pool Bar - Onsite cocktail bar. Open daily.
Bálamo Bar - Onsite bar. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between MXN 265 and MXN 400 for adults, and MXN 265 and MXN 400 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 31 2023 (dates subject to change):
  • Fitness facilities

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

Overall score and ratings

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.5/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Great stay
Luis, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Martin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was great
It was great nice friendly staff rooms are ok
Griselda, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Emely, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We enjoyed our stay. I would stay again Roberto at valet was amazing help... and room cleaner Evelia gracias
Victoria, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing
we enjoy all our stay, contagrats
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was great
Victor m, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

I really like the view, rooms pretty nice with the ocean view 😍, I'll come back
Maribel, 1-night family trip
Verified Expedia guest review

6/10 Good

Property is under construction. Only one small operating elevator for the whole resort. Rooms were dated and bed was really hard. Panama restaurant was ok for sweets and coffee, but the food was just ok. Walk two minutes down the street to Los Arcos for a good meal.
Francesco, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

everything was perfect clean great environment
monica, 3-night family trip
Verified Expedia guest review