2/10 Poor
9 Dec 2024
SIGNIFICANT JEWELRY STOLEN BY STAFF
The absolute worst possible way to end an otherwise amazing trip, as my wife and I got 4 pieces of jewelry stolen (including my wedding ring), worth more than $6K from our room by the hotel's cleaning staff. We know the culprit was effectively from the hotel staff because we found out the jewelry was missing while packing that night and decided to spend our last night there reporting the crime to the Spanish Police. Once back home, we were contacted by the Spanish Police to inform us that they had caught the employee as he still had one of the pieces in his possession. To make matters worst, we expected more from the hotel management, to at least offer some sort of relief for our grievances, but it has now been about 4 months and they never even had the decency to reach out to apologize for their employee's actions. They knew we were leaving the next day and were probably hoping we did not find out in time to report the crime to the authorities, so how do we know if the employee that got caught acted alone? We will never know, but we hope you don't choose to find out. Stay here at your own risk.
Freddy
Freddy, 4-night trip
Verified Hotels.com guest review