Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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1 room, 2 adults

JW Marriott San Francisco Union Square, San Francisco

4.5-star4.5 stars
515 Mason Street, San Francisco, CA, 94102, United States of America

Luxury hotel with restaurant, near SHN Curran Theatre
  • Free WiFi in lobby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book. 

  • The setting inside was very nice. The elevator wasn’t slow. I feel there should’ve been a…Jun. 29, 2019
  • Its a nice hotel, a little dated and expensive being in downtown san fran, otherwise it…Jan. 25, 2019

JW Marriott San Francisco Union Square, San Francisco

from $228 CAD
  • Room, 1 King Bed
  • Room, 1 King Bed, City View
  • Club Room, 1 King Bed, Non Smoking
  • Studio Suite, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds
  • Room, 2 Queen Beds, City View
  • Club Room, 2 Queen Beds, Non Smoking
  • Executive Room, 1 King Bed, Non Smoking

What’s around JW Marriott San Francisco Union Square, San Francisco

Landmarks

  • In Downtown San Francisco
  • San Francisco Museum of Modern Art - 12 min walk
  • Moscone Convention Center - 15 min walk
  • Orpheum Theater - 15 min walk
  • San Francisco City Hall - 23 min walk
  • Lombard Street - 26 min walk
  • Exploratorium - 29 min walk
  • Oracle Park - 30 min walk

Getting around

  • San Francisco Intl. Airport (SFO) - 19 min drive
  • Oakland Intl. Airport (OAK) - 26 min drive
  • Hayward, CA (HWD-Hayward Executive) - 30 min drive
  • San Carlos, CA (SQL) - 28 min drive
  • Concord, CA (CCR-Buchanan Field) - 35 min drive
  • Novato, CA (NOT-Gnoss Field) - 42 min drive
  • San Francisco Station - 25 min walk
  • 22nd Street Station - 4 min drive
  • Bayshore Station - 9 min drive
  • Powell St & Post St Stop - 2 min walk
  • Powell St & Sutter St Stop - 3 min walk
  • Powell St & Geary Blvd Stop - 3 min walk

At a glance

Key facts

Hotel size

  • This hotel has 344 rooms
  • This hotel is arranged over 21 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed*

  • Up to 25 lbs

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms*

Transportation

Parking

  • Onsite valet parking (USD 66 per night; includes in/out privileges)

  • Wheelchair-accessible parking on site

  • Electric vehicle charging point on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • 24-hour fitness facilities
  • Golfing nearby
  • Sailing nearby
  • Surfing/boogie boarding nearby
  • Fitness facilities
Working away
  • Business center
  • Number of meeting rooms - 15
  • Conference space
  • Conference space size (feet) - 4352
  • Conference space size (meters) - 404
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1987
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Braille signage
  • Closed-captioned TV
  • Wheelchair-accessible bathroom vanity
  • Raised toilet seat
  • Lowered peephole/viewport in door
  • Lowered locks/deadbolt
  • Low-height counters/sink
  • Grab bar - near toilet
  • Lever door handles
  • Wheelchair-width doorways
Languages Spoken
  • Chinese
  • English
  • Farsi
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Partially open bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 55-inch flat-screen TV
  • Netflix
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Level III Restaurant - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Level III Bar - This bar specializes in Californian cuisine and serves lunch and dinner. Open daily.

JW Marriott San Francisco Union Square, San Francisco’s small print

Also known as

  • JW Marriott Hotel San Francisco Union Square
  • JW Marriott San Francisco Union Square Hotel San Francisco
  • JW Marriott San Francisco Union Square
  • Jw Marriott San Francisco Union Square Hotel San Francisco
  • Marriott San Francisco
  • Pan Pacific Hotel San Francisco
  • San Francisco Jw Marriott
  • JW Marriott San Francisco Union Square Hotel
  • JW Marriott San Francisco Union Square Hotel
  • JW Marriott San Francisco Union Square San Francisco

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer and masks are required in public areas.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Pet deposit: USD 75.00 per stay

Optional extras

Valet parking costs USD 66 per night with in/out privileges

Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Service animals exempt from fees

WiFi is available in guestrooms for USD 14.95 per day (rates may vary)

Wired Internet access is available in guestrooms for USD 17.95 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for JW Marriott San Francisco Union Square, San Francisco

  • Does JW Marriott San Francisco Union Square offer free cancellation for a full refund?
    Yes, JW Marriott San Francisco Union Square does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at JW Marriott San Francisco Union Square?
    This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Is parking offered on site at JW Marriott San Francisco Union Square?
    Yes. Valet parking costs USD 66 per night. Electric vehicle charging is available.
  • Are pets allowed at JW Marriott San Francisco Union Square?
    Yes, pets are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 75 per accommodation, per stay, and there's also a deposit of USD 75.00 per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at JW Marriott San Francisco Union Square?
    You can check in from 4 PM - midnight. Check-out time is 11 AM. Express check-in and check-out are available.
  • Are there restaurants at or near JW Marriott San Francisco Union Square?
    Yes, Level III Restaurant offers Californian cuisine. Nearby restaurants include Maru Sushi (3-min walk), Sanraku (3-min walk), and Le Colonial (3-min walk).
  • Is there an onsite casino at JW Marriott San Francisco Union Square?
    No, this hotel doesn't have a casino, but San Pablo Lytton Casino (22-min drive) is nearby.

Recent reviews

Fabulous 8.6 From 318 reviews

Very Good 8.0
Decent room but no spa and location had many homeless.
ca4 night family trip
Exceptional 10.0
A gorgeous hotel with great staff. The junior suite was well-appointed with a great layout. Love the Illy coffee machine.
Lee, ca1 night trip with friends
Exceptional 10.0
Exceeded our expectations
Donald, us2 night trip
Exceptional 10.0
Great stay with family for a quick trip to San Francisco!
Michael, us3 night family trip
Poor 2.0
Horrible food . I even Got sick
Horrible food , room service . End up going to hospital for stomach pain . They promised they will get back to me . But they didn’t care . They got paid ahead . Why they would care .
Rabea, us1 night business trip
Very Good 8.0
Cleanliness was exceptional!! Overall stay excellent. Efforts for food were good with the virus problem an issue.
Michael, us1 night trip
Exceptional 10.0
Friendly staff, great location and clean room. Due to Covid no amenities available but room service if you want.
us4 night trip
Poor 2.0
Terrible
Our stay was unfortunately unpleasant and not what you would expect from a JW. We were given the wrong rooms. I had paid for an executive suite, and requested adjoining rooms. When I notified the staff that we were given the wrong rooms and were looking to nap after our long drive before dinner, it took 3 hours before I rooms where switched. I had to go to the front desk again to remind them and then it was switched. No apology, nothing offered at the time. I had to ask for some sort of compensation since now everyone had just been sitting and waiting and we would miss our reservations for dinner. We were offered a $40 food credit. Our rooms appeared to have not been cleaned or dusted. Our bathrooms were dirty. We were not given any blankets or sheets for our sofa bed. When I requested them, they were sent to our rooms, and the sheets had dried blood stains. Even our towels had stains on them, again not what you expect from a JW Marriott. When we ordered breakfast, everything was brought to us boxed up. We were not provided any plates or silverware. Our order was not correct and I had to call to request for it to be fixed. The 3 separate bills had facility charges in addition to service charges. Nonetheless, I would not stay at this hotel again, nor recommend it. Staying at a time during COVID, and the hotel barely occupied you would presume service would be better, however to our disappointment that was not the case.
Beenish A., us1 night family trip
Good 6.0
No sheets or blankets. No noise.
Our room had a bed and a pull out couch. We were provided with no sheets or blankets for the second bed. When we asked for a duvet they said they didn’t have any and brought us a large TOWEL as blanket. At the time of our stay the hotel was very empty due to COVID which was nice but all guests were booked in rooms next to one another. We couldn’t play music or even talk too loud because the walls were so thin and were told if we made noise we’d have to leave.... Most staff was kind and helpful but some service was lacking.
us1 night trip with friends
Exceptional 10.0
Property was conveniently located. The staff was great and was very helpful, especially the concierge.. He was amazing!
us1 night trip

JW Marriott San Francisco Union Square, San Francisco