I didn’t have high expectations for a Best Western, but given the reviews and its location in Nice, I thought it would be better. Unfortunately, this hotel fell short in many areas.
The room had slanted floors, making it difficult for anyone in a wheelchair to navigate without rolling backward. It felt like a property that had been briefly updated in 2016 after seeing a trend on Instagram, but hasn’t been maintained since. While the room smelled like chemicals when we first walked in, it was still dirty. The enclosed light fixtures were filled with dust and trapped flies, indicating they hadn’t been cleaned in a long time. This was a classic case of “great photography, bad room.”
Despite being spacious, the room was filled with cheap and worn-out furniture. There was an unmade sofa bed that looked like something out of a motel. The bathroom, while clean, had an old wooden door that didn’t close quietly—you had to slam it shut.
The service at the front desk was also disappointing. The staff was standoffish and didn’t mention any of our Hotels.com VIP benefits, such as a free room upgrade, late checkout, or the complimentary cocktail. We were told to wait five minutes for our room to be ready, but it took 20 minutes. The delay seemed to be because the staff didn’t want to hold our bags.
Overall, I wouldn’t stay here again. The pictures are misleading and don’t reflect the actual condition of the rooms in 2024. I’d recommend checking authentic travel blogs for honest reviews.