6/10 Good
20 Jan 2025
No go with Orlando Renters
Orlando Renters is a tough company to deal with and I will not use them again. I would recommend to hotels.com that they reconsider brokering bookings for this company. “customer service” was rude and dismissive. The hot tub will not be hot unless you tell them ahead of time and incur an additional hidden cost. If this was known ahead of time I’d be okay with it. However nowhere in the listing or the extensive pre-registration paperwork was this noted. The house was dated, holes in carpet, blinds to the pool area don’t open. Additionally, you are assigned a house from an inventory rather than being able to select an individual property
George
George, 4-night trip
Verified Hotels.com guest review