6/10 Good
Apr 23, 2025
Really loved this hotel, and wanted to give it 5 s
I stayed one night, enjoyed it enough I booked a 2nd night (both via Hotels.com)
Unfortunately, somehow, go to check in for the 2nd night (they didn’t have the same type of room for the 2nd night, so had to check out and check back in, which in itself was fine / reasonable).
But crazy enough they didn’t have my 2nd night reservation when I went to check in
I found the front desk attendant very unaccomadating and frankly, rude. I was told I had to contact Hotels.com, and that was basically it.
Just crazy to me considering I had booked the same exact way via Hotels.com for 2 different nights, 1 reservation they got fine, 1 reservation they “didn’t receive”.
Also surprising they didn’t contact Hotels.com considering I showed them my confirmation number / email for the reservation (especially considering I expected ultimately in the end they’d have to talk directly to Hotels.com anyways).
But whatever. I went through the motions. Called Hotels.com, confirmed my reservation was made, just as I expected, and ultimately eventually Hotels.com ended up on the phone with the front desk. The front desk for whatever reason was just really dug in on “not having my reservation”, it was almost bizarre. I honestly (as much as l liked this hotel) was dangerously close to saying heck with it, telling Hotels.com to refund me and stay somewhere else.
I ended up staying there the 2nd night, the front desk finally just accepted I had a reservation, but the customer service, yikes
Freeman
Freeman, 1-night trip
Verified Hotels.com guest review
