8/10 Very good
19 Oct 2024
Will be back but hope for better services next
Our check in process was not so smooth because the lady that was assisting us seemed to have some issues with the computer. After waiting for a while, she also was confused on if we made the payment (payment was made in full months prior to our trip). We ended up spending an extra 30 minutes (in addition to the longer period of time spent on check in) in our room to try to connect with someone at Hotels.com to clarify the payment situation. It wasn't the best way to start our trip there.
When we got to our room, we noticed the garbage bins were full with garbage from the previous guests. Hairs in the sink and on the towel. Our room that was assigned was behind 5 big bags of laundry so it was fairly awkward to get in and out.
Put the above aside, the location of the property itself is wonderful. The owner clearly cares about the comfort of the guests as the room is very nicely decorated. We will still be back next year but really wish the services will get better.
Verified traveller
1-night trip
Verified Hotels.com guest review