6/10 Good
23 Mar 2025
Room for so much improvement
Well after travelling down from Scotland for night stay they must of had a shortage of cleaners or this room had not been touched for a few weeks!!! There was dust on everything but was to tired to complain! After a nap at least the bed was cleaned we heading down for some food, which is the only thing we could not complain about!! We asked at reception for another towel as we only got one in the room when two people are staying in and told they would bring one up shortly and let’s just say that still never arrived !! I decided to take a bath to help myself chill before bed and to my shock that bathroom head not been cleaned in a very long time and black mould all over the bathroom ceiling !!! Photos to follow yes this hotel is under refurbishment but the cleaner still has a job to do when cleaning rooms !!! A hoover and wet dust would have all it needed well for the room itself!! It has been a damper to our little weekend away but I sure won’t return !!! Staff on reception really need a course in customer service the gentleman who checked us in was ok but this morning the lady asked no questions and quietly checked us out we had an appointment to go to so couldn’t take it up with them glad to be getting my own clean house tonight
Dawn
Dawn, 1-night trip
Verified Hotels.com guest review
