2/10
I’m writing to express my deep disappointment with our recent stay at your hotel. When we made the booking, there was no mention whatsoever that the property is currently a construction site. This lack of disclosure is unacceptable, especially given the premium price we paid for what was meant to be a relaxing, high-quality experience.
Instead of the peaceful sea view stay we expected, we were met with constant noise, dust, and disruption. Construction work often began as early as 7:00 AM, making it impossible to rest or enjoy our time. The overall environment was noisy, messy, and far from what was advertised.
To make matters worse, we paid extra for a sea view room, yet the experience was entirely overshadowed by the construction activity. When we raised our concerns with the reception, we were met with no sympathy or support, which only added to our frustration.
Given the misleading nature of the listing, the level of disturbance, and the lack of customer care, we are requesting a full refund for this stay. We would not have booked this hotel had we known the actual conditions.
I look forward to a prompt resolution.
Raju
5-night trip
