locked out of hotel at 11pm....no one at reception
I had worked in London on Saturday the 12 th...caught a train up to Kettering...a town I had not been to before.I was expected at a pub in Broughton at 7pm for a surprise 50th birthday party.so caught a taxi to the designated birthday venue expecting to check into the Royal upon my return later in the evening....having paid I did not think this would be a problem.BIG MISTAKE!!!!!No one was in attendance to unlock the door to the hotel...after 5 minutes of banging on the door I caught another taxi to the Holiday Inn....a further ÂŁ12 in a taxi....with another ÂŁ12 paid out to return to the railway station in the morning for my return journey to London
It was fine,hotel is run down but in centre of town so ideal for shopping and clubbing.(No four poster bed or deep bath tub tho only standard) abit disapointed but standard and wouldn't mind staying again.
Room had an musty smell, the TV did not work properly and the lock to the room was of poor quality. The car park had an old mattress lying on the ground at the entrance which didn't give a good first impression. The night porter needs a lesson in manners. Worst of all at 9pm on my return to the hotel,i found a fire door was propped open to prevent it from banging !
The hotel is obviously being refurbished but the management are missing all the things they could get right. The breakfast was not supervised and everything ran out, The bed and bedding was good but the room was not clean behind units etc.The car park and rear parking area was 3rd world with litter everywhere.
Not great.
No hot breakfast - kitchen out of action - misleadingly, this was not flagged up to me when I booked.
No appliances plugged in.
I wasn't woken up as requested, so overslept - consequently, couldn't even have a cold, European-style breakfast before hurrying out to start my working day.
Suffice to say, I won't be hurrying back there any time soon.
On a positive note, I left my wallet in my room and they called me as soon as a maid had discovered it - returned safe with ÂŁ60 cash and cards still therein.
Hotel very noisy all night with people up & down the corridor & talking loudly, not the place to stay as a solo female on a Saturday night. The bed it self was very uncomfortable
Needs decorating desperately and windows were filthy but good location, good breakfast, friendly staff. Good for a nights stop off. Has a bar in sister hotel a few doors down.
Greeted by a very friendly chap. He was efficient but from the off I sensed I was in for a bad experience. The hotel needs a total refurb. I can see they have been trying to stay legally compliant but the facilities in my room were in a desperate state. The TV is fine the bed is ok. There are:
1 stains on the wall
2 tv was unplugged and the satallite connection was disconnected from the tv and was pulled away from the wall showing masonry
3 there was a muscky damp smell
4) bathroom was uncomfortable to be in as it was falling apart. It was cleaned but not at any standard you would expect as a paying guest. Mixer tap lose. Tap not shutting water off properly no sink plug. Get the feeling that the bathroom has all kinds of issues hidden under the lino and Bath panel.
5 shower holder was loose from wall
6 dare not operate the window as there was a warning sign on A4 not to open window too high
7 when you sit on the toilet you realise something is not right as you gaze out of the window without a curtain; I guess that's why the en suite door is left open to help block out the window
8) the dysfunctional bar/dinner Hall....
9 the breakfast....
10 cruddy car park
11 forgot to mention there was a huge crack in the bathroom ceiling that bowed in
Like I said this hotel needs renovating. It could make so much more money. It's a Victorian build I'm led to believe. In the middle of the market place. So location is brilliant. Right investor could do so well
Hotel smelt damp, room not as pictured, floor creaked very loudly over whole room, toilet was broke wouldn't flush, window was higher than curtain and street light straight outside shining through, no double glazing so could hear the drunks on the street outside till 3am, doors slamming all through night and had to park on wasteland, wouldn't recommend
Well i only have one word to sum up this hotel...DISCUSTING!! The bed was like a ski slope when laid down your legs where higher than your head. The towels where that old they had holes in them and had frayed around the edges. The furniture was falling apart the wallpaper was hanging off and mold was growing. The curtains and netting where ripped and hanging off. And to top off our stay our vehicle had been broken into on the night. I'd never go anywhere near this hotel again!!
Show me a worse hotel in UK and I will change my name to Royal Kettering Hotel. Zero star is a disservice. I should be allowed to give - star. From the moment we arrived at the car park we knew we have just thrown away ÂŁ60. There was no hot water. The hotel had a horrible smell. I don't even know why it's still called a hotel