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Waterloo Suites Hotel

2.5 star property
Hotel with indoor pool, near St Jacobs Farmers Market

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Waterloo Suites Hotel

Lobby
Indoor pool
Exterior
42-inch LCD TV with cable channels, TV
Deluxe Room, 1 King Bed, Mobility Accessible, Non Smoking | Living area

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Electric vehicle charging point
    Electric vehicle charging point
  • Bar
    Bar
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Self parking
  • Spa tub
  • Room service
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Microwave
  • Private bathroom
  • Separate bathtub and shower
  • Television

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Jetted bathtub
Hair dryer
Separate bathtub and shower
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Mobility Accessible, Non Smoking

Family Room, 1 King Bed, Mobility Accessible, Non Smoking | Living area

Family Room, 1 King Bed, Mobility Accessible, Non Smoking

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
HDTV
Pillowtop bed
Blackout drapes/curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Jetted bathtub
Hair dryer
Separate bathtub and shower
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Jetted bathtub
Hair dryer
Separate bathtub and shower
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mobility Accessible, Non Smoking

Deluxe Room, 1 King Bed, Mobility Accessible, Non Smoking | Living area

Deluxe Room, 1 King Bed, Mobility Accessible, Non Smoking

Highlights

Air conditioning
HDTV
Pillowtop bed
Blackout drapes/curtains
Separate bedroom
Premium bedding
Jetted bathtub
Hair dryer
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Two Queens

Premium bedding, pillowtop beds, in-room safe, desk

Standard Two Queens

Highlights

Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Jetted bathtub
Hair dryer
Separate bathtub and shower
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed, Mobility Accessible, Non Smoking

Executive Room, 1 King Bed, Mobility Accessible, Non Smoking

Executive Room, 1 King Bed, Mobility Accessible, Non Smoking

Highlights

Air conditioning
Kitchenette
HDTV
Pillowtop bed
Blackout drapes/curtains
Separate bedroom
Premium bedding
Jetted bathtub
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Two Queens

Premium bedding, pillowtop beds, in-room safe, desk

Standard Two Queens

Highlights

Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Separate bathtub and shower
Private bathroom
Jetted bathtub
  • 19 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Jetted bathtub
Hair dryer
Separate bathtub and shower
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Jetted bathtub
Hair dryer
Separate bathtub and shower
  • 19 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Two Queens

Deluxe Room, 2 Queen Beds, Non Smoking, City View

Standard Two Queens

Highlights

Air conditioning
HDTV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Jetted bathtub
Hair dryer
Separate bathtub and shower
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Check-in/check-out kiosk

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Pool
Free parking
Free WiFi
Connecting rooms available
8.4 out of 10, Very good, (1113)
The price is CA $144
CA $169 total
includes taxes & fees
Dec 19 - Dec 20
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel
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About the area

Map
547 King St N, Waterloo, ON, N2L5Z7

What's nearby

  • Conestoga Mall - 6 min walk - 0.5 km
  • St Jacobs Farmers Market - 4 min drive - 3.2 km
  • Wilfrid Laurier University - 4 min drive - 3.1 km
  • University of Waterloo - 4 min drive - 3.2 km
  • St. Jacobs Market District Visitor Information Centre - 4 min drive - 3.5 km

Getting around

  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 17 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 63 min drive
  • Kitchener Station - 8 min drive
  • Guelph, ON (XIA-Guelph Train Station) - 28 min drive
  • Guelph Central Station - 28 min drive

Restaurants

  • ‪McDonald's - ‬12 min walk
  • ‪Subway - ‬10 min walk
  • ‪Tim Hortons - ‬6 min walk
  • ‪Taco Bell - ‬8 min walk
  • ‪Pickle Barrel - ‬5 min walk

About this property

Waterloo Suites Hotel

Waterloo Suites Hotel puts you just a 5-minute drive from St Jacobs Farmers Market and University of Waterloo. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Off the Elevator, which serves American cuisine and is open for breakfast and dinner. Other features include a bar/lounge, a fitness center, and a spa tub.

Languages

English, Spanish

At a glance

Hotel size

  • 104 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age: 19
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Onsite self parking (fees apply)
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Downhill skiing nearby
  • Scooter/moped rentals nearby
  • Ice skating nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (398 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1986
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Spa tub

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Crib/infant bed (surcharge)

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Recycling

Special features

Dining

Off the Elevator - This restaurant specializes in American cuisine and serves breakfast and dinner.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately CAD 9.99 for adults and CAD 7.99 for children

Children & extra beds

  • Cribs/infant beds are available for CAD 20.0 per night
  • Rollaway beds are available for CAD 30.0 per night

Parking

  • Self parking is available for an extra charge

Policies

This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Destination Inn Waterloo
Four Points Sheraton Kitchener Waterloo
Four Points Sheraton Waterloo
Destination Waterloo
Four Points Waterloo Kitchener
Sheraton Four Points Kitchener
Sheraton Four Points Waterloo
Sheraton Waterloo
Best Western Plus Waterloo
Waterloo Suites Hotel Hotel
Waterloo Suites Hotel Waterloo
Waterloo Suites Hotel Hotel Waterloo

Frequently asked questions

Is there a pool at Waterloo Suites Hotel ?
Yes, there's an indoor pool.
Are pets allowed at Waterloo Suites Hotel ?
Sorry, pets aren't allowed.
Is parking offered on site at Waterloo Suites Hotel ?
Yes, there's self parking on site (charges apply). Electric vehicle charging is available.
What are the check-in and check-out times at Waterloo Suites Hotel ?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-out is available.
What is there to do at Waterloo Suites Hotel and nearby?
Have fun with nearby winter activities like ice skating, cross-country skiing, and snowmobiling, and in warmer months enjoy a round of golf at the nearby golf course. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Waterloo Suites Hotel also has a fitness center.
Are there restaurants at or near Waterloo Suites Hotel ?
Yes, Off the Elevator offers American cuisine.
Does Waterloo Suites Hotel have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
What's the area around Waterloo Suites Hotel like?
Waterloo Suites Hotel is a short 6-minute walk from Conestoga Mall and 6 minutes' walk from City of Waterloo Museum.

Waterloo Suites Hotel Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Air conditioning
Location
Bed
Bathroom
Shower
Elevator
Water

What guests liked

  • Breakfast was plentiful, good, and surprisingly excellent, with many guests praising its quality and variety. (10 reviews)
  • The property is close to good eating spots and has evening dining options within walking distance. (3 reviews)
romieromieFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

This hotel is housing Afghani refugees on the first two floors. Hotel patrons are on floors above that. Great breakfast!! One of the best I've ever seen. There was a self serve Nespresso coffee machine. The flat white I had was amazing.
Jen, 2-night family trip
Verified Expedia guest review

8/10 Very good

The bed was super comfortable. Room was clean. Bathroom was nice. I believe this hotel is also being used to house new Canadians which meant you had to be extra cautious in the parking lot as kids were playing in the parking lot freely aswell as running up and down the halls. Our solid curtains didn’t close so we had the parking lot light shining into our room as we slept.
Alex, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Quite enjoyed it. Only thing I disliked was the walls seemed extremely thin. Excellent stay though and excellent service.
M, 2-night trip
Verified Expedia guest review

4/10 Fair

dani, 1-night trip
Verified Expedia guest review

8/10 Very good

Great Stay - Room a bit Too Hot
Room was a bit hot even with the fan turned on all night, room was clean and comfortable otherwise. Service was great but restraunt was closed
1-night family trip
Verified Hotels.com guest review

4/10 Fair

Verified Expedia guest review

2/10 Poor

This was our first time here and it was the worst hotel experience we have ever had. This was our engagement weekend. The second day there our fire alarm randomly started going off. We had no idea why and no staff even cared to find out why. We kept turning on the heat/fan and it would continue going off. We were told they would have someone come look at it and they never did. At 5am we got woken up to it going off yet again. We called down stairs and they shut it off. 5 mins later did it again 2 more times. When I went down stairs to find out what was going on I was told that it wasn't even showing down stairs. They attempted to turn it off and couldn't. Her solution was to wait till 9am for maintenance to start working. I asked her ti call a supervisor and when she did that supervisor told her you woke me up don't call me again. Yet I was woken up and given 0 solutions. I was offered a new room but I would have to then pay more for it. This was the worst experience I've ever had. I would never go here again. The staff that was working had 0 idea how to even do her job. She kept saying she would do something and then never did it. She kept trying to ignore and avoid me Save your money.
Verified Expedia guest review

4/10 Fair

Dmitry, 1-night trip
Verified Expedia guest review

8/10 Very good

Great staff and very clean.
Verified Expedia guest review

2/10 Poor

No rooms available booking not sent to them even though I had confirmation number
Tim, 1-night family trip
Verified Expedia guest review

2/10 Poor

The hotel overbooked and cancelled our reservation without notice. They blamed it on hotels.com. This has never happened before. I read that it happened to someone else. I think the hotel just rented the room out to make more money. I was stuck trying to find another hotel last minute. Terrible service.
Rachel, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Liked the hotel overall. I’ve stayed in a few in the area, this one was by far the most quiet. I did find the water in the room to be scalding right away, had to run for a bit to get a cooler temperature. The pool however was unpleasantly cold. Other than those couple things, it was great.
Katrina, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

The hotel was booked and paid in full through Expedia. At check-in, they could not find the reservation. They proceeded in charging for the room again without my authorization. They asked to take a deposit of $100 and then took full payment for the room, in effect getting a double payment. I wasted hours trying to get them to correct it, and still waiting for my double charge to be resolved. This was a horrible place, every employee had a different story, I don’t know who was being honest with me. At check-out, I was told that they explained that they had cancelled my reservation, never advising Expedia or me. Will never stay at a Best Western again. The overall hotel premises, the hallways were littered with food wrappers. Did not try the complimentary breakfast, it was too annoying to be on their premises. Strongly advise that you do not go to this place.
Stavroula, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Scott, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great place. Friendly staff.
Verified Expedia guest review

2/10 Poor

1. When I tried to check in there was no record of my reservation - luckily there was still a room available at the same rate. 2. Took at elevator to the 2nd floor with two pieces of heavy luggage, only to find I still had to negotiate a flight of stairs to get to my room 3. Got to the room but the key card didn't work. The Expedia emails didn't have a telephone number for the hotel. Had to get the number from 411, It rang for over three minutes and ...no answer. Finally got through - a front desk staff came with another key - it didn't work either. Got in with the master key. Then the staff reprogrammed the door - still didn't work, so ended up without a useable key, and told I could get someone from the front desk whenever I wanted in my room. Sheesh! 4. Notice the room was warm - 25 degrees. Tried to adjust, Set to cool and 22 degrees, temp went up to 27. The window would only crack open 2 inches. 5. There were kids running up and down the hall and a lot of garbage piled up in the hall. 6. The TV did not have all the TSN channels, so was unable to watch the Rugby World Cup match on TSN 5 between Canada and the USA. 7. Tried to upload 400 photos - the Internet download and upload speeds were only 5.0MB/s and 4.8MB/s respectivbely - and they call it high speed Internet! 8. The only good things about this stay was a got a parking space very close to the front doors, and it was convenient to Laurier University where I attended football game and a rugby match.
Jeff, 1-night trip
Verified Expedia guest review

2/10 Poor

Zijun, 1-night trip
Verified Expedia guest review

8/10 Very good

Location on the north side of Waterloo made it easy to visit all those quaint villages like St Jacobs nearby. Easy to access Kitchener. BWP was good value for money (as usual).
Norman, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Dragan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Adriana, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Room was clean and spacious Easy check in and check out Long wait for elevator as only one for cleaning staff and visitors
Marie, 1-night family trip
Verified Expedia guest review

8/10 Very good

Property was well kept , rooms wher clean
jack, 2-night trip
Verified Expedia guest review

6/10 Good

Reception coffee was not available, station empty and dirty. Breakfast was almost 2 hours late and eggs were frozen
Carmen, 1-night family trip
Verified Expedia guest review

2/10 Poor

When we went to check into our room at 11:30pm we were told that they were overbooked for the night and we didn’t have a room. Apparently someone was “supposed to call us” but never did. Huge disappointment as we had to book somewhere further last minute and pay over $120.00 more.
Madelaine, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Not very considerate or accommodating
We got there at 3:15, I am a Hotels.com gold member so thought I'd get early check in. The gentleman at the counter said they didn't have any rooms ready and asked us to come back a little later, check in is at 4:00 so that wouldn't really make it an early check in. We asked about the pool and the hot tub, apparently the hot tub is being repaired which was very disappointing and the pool was very cool. This was one of the deciding factors for choosing this hotel so again very disappointing. If we had know this earlier, we would have chosen another hotel. This stuff should be disclosed earlier. We got back and they gave us a room so we went to check it out. I'm sure they gave us a disability room, and we didn't really require one. We noticed that there was no tub in the bathroom so before we brought our stuff down I went to the front desk to ask if they could switch our room to one with a tub. I explained to them that my husband is a vet and his way of dealing with stress is to "have a soak in a tub". They told us that they were sold out and were waiting for people to check in. I asked if we could switch it for my husband as it is a "health" issue with him and they were not willing to do it. I was very angry that they wouldn't consider a vet's needs but that's the type of establishment it seems to be. On leaving we also noticed that the "Best Western" flag was flying higher than the Canadian flag and mentioned that. Let's see if they rectify that. Same on them!!!
Nancy, 1-night trip
Verified Hotels.com guest review