8/10 Very good
The room was great and the staff was always courteous.
Debbie Miu Kwan
Debbie Miu Kwan, 4-night trip
Sofitel Hangzhou Westlake
Luxury hotel with indoor pool, connected to a shopping center, near West Lake
Choose dates to view prices
Sofitel Hangzhou Westlake, nestled near Broken Bridge and Wulin Square, offers a tranquil retreat with a coffee shop, dry cleaning services and 3 on-site restaurants. Unwind in the sauna or steam room or work out at the 24-hour gym.
8.4
Very good
Popular amenities
- Pool
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
- Connecting rooms available
Main amenities (12)
- Daily housekeeping
- 3 restaurants and bar/lounge
- Indoor pool
- Breakfast available
- 24-hour fitness center
- Sauna
- Steam room
- 24-hour room service
- Coffee shop/cafe
- Business center
- Meeting rooms
- Airport shuttle
For families (6)
- Children stay free
- Free cribs/infant beds
- Refrigerator
- Connecting/adjoining rooms available
- Terrace
- Daily housekeeping
CA $179
CA $209 total
includes taxes & fees
Mar 22 - Mar 23
Why we love this property
Luxury lakeside art hotel
Marvel at this luxury hotel's art showcase, which spotlights local talent. The city center location brings together lake views and historic charm.
Culinary delights
Dine at 3 restaurants or a laid-back cafe with a stylish bar to cap the evening. Vegan and vegetarian options shine, including a hearty buffet breakfast.
Premium sleep comfort
Premium bedding and down comforters create a luxurious slumber space. Blackout drapes and pillow menus ensure perfect rest, with 24-hour room service ready.
Room options
Check availability for these dates
Showing 11 of 11 rooms
Junior Suite, 1 King Bed
- City view
- 60 sq m
- 1 bedroom
- Sleeps 4
- 1 King Bed
Luxury Room, 1 King Bed, Club Lounge Access
- 45 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
Luxury City View King Room
- City view
- 45 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
Luxury Room, 1 King Bed, Club Lounge Access, City View
- City view
- 45 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
Superior City View King Room
10.0Exceptional
1 review
- City view
- 35 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
Superior Room, 2 Twin Beds, City View
8.0Very good
2 reviews
- City view
- 35 sq m
- 1 bedroom
- Sleeps 3
- 2 Twin Beds
Suite, 1 King Bed (Prestige)
- City view
- 80 sq m
- 1 bedroom
- Sleeps 4
- 1 King Bed
Superior King Room
8.8Excellent
8 reviews
- 35 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
Luxury King Room
10.0Exceptional
1 review
- 45 sq m
- 1 bedroom
- Sleeps 3
- 1 King Bed
Superior Room, 2 Twin Beds
- 35 sq m
- 1 bedroom
- Sleeps 3
- 2 Twin Beds
Luxury Room, 2 Twin Beds
- Sleeps 3
- 2 Twin Beds
Similar properties
Canopy by Hilton Hangzhou West Lake
Shangcheng
- Free parking
- Free WiFi
- Restaurant
- Connecting rooms available
Excellent
96 reviews
CA $149
CA $174 total
includes taxes & fees
Mar 24 - Mar 25
EVEN Hotel Hangzhou West Lake by IHG
Shangcheng
- Free parking
- Free WiFi
- Restaurant
- Air conditioning
Exceptional
13 reviews
CA $81
CA $94 total
includes taxes & fees
Apr 12 - Apr 13
Zheda Yuanzheng Lanshe Hotel
Shangcheng
- Free parking
- Free WiFi
- Restaurant
- Air conditioning
Exceptional
81 reviews
Nostalgia S Hotel(Hangzhou West Lake）
Xihu
- Free parking
- Free WiFi
- Air conditioning
- Gym
Exceptional
11 reviews
CA $73
CA $86 total
includes taxes & fees
Apr 12 - Apr 13
Shangri-La Hangzhou
Xihu
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
Very good
249 reviews
CA $147
CA $171 total
includes taxes & fees
Apr 20 - Apr 21
Grand Hyatt Hangzhou
Shangcheng
- Pool
- Spa
- Airport transfer
- Free parking
Excellent
461 reviews
CA $289
CA $337 total
includes taxes & fees
Mar 24 - Mar 25
Courtyard by Marriott Hangzhou Wulin
Gongshu
- Pool
- Spa
- Free parking
- Free WiFi
Wonderful
552 reviews
CA $101
CA $118 total
includes taxes & fees
Mar 22 - Mar 23
Wyndham Grand Plaza Royale Hangzhou
Gongshu
- Pool
- Free parking
- Free WiFi
- Restaurant
Wonderful
363 reviews
CA $146
CA $170 total
includes taxes & fees
Mar 29 - Mar 30
Sheraton Grand Hangzhou Binjiang Hotel
Binjiang
- Pool
- Free parking
- Free WiFi
- Restaurant
Excellent
67 reviews
CA $137
CA $159 total
includes taxes & fees
Apr 12 - Apr 13
Courtyard by Marriott Hangzhou Qianjiang
Downtown Hangzhou
- Free parking
- Free WiFi
- Restaurant
- Connecting rooms available
Excellent
223 reviews
CA $102
CA $119 total
includes taxes & fees
Apr 19 - Apr 20
Sign in to view eligible discounts and perks. More rewards for more adventures!
About the area
333 West Lake Avenue, Hangzhou, Zhejiang, 310002
What's nearby
- West Lake - 3 min walk - 0.3 km
- Westlake Yintai Commercial Center - 6 min walk - 0.5 km
- Qinghefang Old Street - 10 min walk - 0.8 km
- Xihu Tiandi - 10 min walk - 0.9 km
- Wushan Night Market - 15 min walk - 1.3 km
Getting around
- Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive
- Hangzhou Railway Station (HZD) - 9 min drive
- Hangzhou Station - 9 min drive
- South Railway Station - 17 min drive
- Wushan Square Station - 7 min walk
- Ding'an Road Station - 9 min walk
- Jiangcheng Road Station - 17 min walk
- Airport shuttle (surcharge)
Restaurants
- 香天下 - 3 min walk
- McDonald's (麦当劳) - 1 min walk
- 新白鹿餐厅 - 3 min walk
- 九点半 (Awfully Chocolate) - 1 min walk
- 星巴克 - 4 min walk
About this property
Sofitel Hangzhou Westlake
Sofitel Hangzhou Westlake puts you just a 5-minute drive from West Lake and Broken Bridge. Guests can take a dip in the indoor pool or grab a bite to eat at Yong Jin Ge, which is one of 3 restaurants and serves lunch and dinner. This luxurious hotel also features a bar/lounge, a 24-hour fitness center, and a sauna. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Wushan Square Station is 7 minutes and Ding'an Road Station is 9 minutes.
At a glance
Hotel size
- 233 rooms
- Arranged over 6 floors
Arriving/Leaving
- Check-in start time: 2 PM; Check-in end time: noon
- Express check-in/out available
- Check-out time is noon
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
- This property’s spa will not be available until further notice.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
Children
- One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
- No pets or service animals allowed
Internet
- Free WiFi and wired internet access in public areas
- Free WiFi and wired internet access in rooms
Parking
- Free onsite self parking
- Wheelchair-accessible parking on site
Transfers
- Airport shuttle on request (available 24 hours)*
Other information
- Smoke-free property
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
- 3 restaurants
- Bar/lounge
- Coffee shop
- Coffee/tea in a common area
- Barbecue grills
- 24-hour room service
Traveling with children
- Children stay free (see details)
- Bed rails
- Lifeguard on site
What to do
- Hiking/biking trails nearby
- Boat tours nearby
Working away
- Business center
- Meeting rooms
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Free newspapers in lobby
- Luggage storage
- Multilingual staff
- Porter/bellhop
Facilities
- 1 building/tower
- Safe-deposit box at front desk
- Terrace
- 24-hour fitness center
- An indoor pool
- Sauna
- Steam room
- Vegan dining options
- Vegetarian dining options
- Locally-owned & organized tours & activities
- Local artist showcase
- At least 10% of profits reinvested in community & sustainability
- At least 80% lighting from LEDs
- Comprehensive food waste policy
- Comprehensive recycling policy
- No plastic soda bottles
- No plastic coffee stirrers
- No plastic drinking straws
- No plastic water bottles
- Reusable cups only
- Reusable tableware only
- Banquet hall
Accessibility
- Elevator
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Wheelchair-accessible business center
- Wheelchair-accessible restaurant
- Wheelchairs available on site
Room amenities
Be entertained
- LCD television
- Satellite TV channels
Home comfort
- Air conditioning (climate-controlled)
- Minibar
- Bathrobes and slippers
- Iron/ironing board
Sleep well
- Pillow menu
- Down comforter
- Blackout drapes/curtains
- Turndown service
- Premium bedding
- Free crib/infant bed
- Rollaway/extra bed (surcharge)
Freshen up
- Designer toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste (on request)
- Toilet paper
Stay connected
- Desk
- Free newspapers
- Free WiFi and wired internet
- Free local calls
Food and drink
- Refrigerator
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Bulk dispenser for toiletries
- Eco-friendly cleaning products provided
- Energy-saving switches
- LED light bulbs
- Water-efficient showers only
Special features
Dining
Yong Jin Ge - This restaurant serves lunch and dinner.
Kwee Zeen - This restaurant serves breakfast, lunch, and dinner. Open daily.
Le Bar - Onsite pub. Open daily.
Club lounge - Onsite bar. Open daily.
Sky Garden RoofTop Lounge - Onsite rooftop bar. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in China Green Hotel, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Refundable deposits
- Deposit: CNY 500 per accommodation, per night
Optional extras
- Buffet breakfast is offered for an extra charge of approximately CNY 188 per person
- Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one-way)
Children & extra beds
- Rollaway beds are available for CNY 288.0 per night
Pool, spa, & gym (if applicable)
- Pool access available from 11:30 AM to 8:00 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.
Also known as
Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Frequently asked questions
Does Sofitel Hangzhou Westlake offer free cancellation for a full refund?
Yes, Sofitel Hangzhou Westlake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sofitel Hangzhou Westlake?
Yes, there's an indoor pool. Guests have pool access from 11:30 AM to 8:00 PM.
Are pets allowed at Sofitel Hangzhou Westlake?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sofitel Hangzhou Westlake?
Yes, there's free self parking.
Is airport shuttle service offered by Sofitel Hangzhou Westlake?
Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one-way.
What are the check-in and check-out times at Sofitel Hangzhou Westlake?
Check-in start time: 2 PM; Check-in end time: noon. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Sofitel Hangzhou Westlake and nearby?
Have fun with nearby activities like boat tours and hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a sauna.
Are there restaurants at or near Sofitel Hangzhou Westlake?
Yes, there are 3 onsite restaurants.
What's the area around Sofitel Hangzhou Westlake like?
Sofitel Hangzhou Westlake is in Shangcheng, a short 7-minute walk from Wushan Square Station and 5 minutes' walk from West Lake.
Have a question?
BetaGet instant answers with AI powered search of property information and reviews.
Sofitel Hangzhou Westlake Reviews
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
9.0
Location
8.6
Staff & service
8.0
Property conditions & facilities
What guests liked
- Breakfast offered an excellent selection of options, including Chinese and Western cuisine, with a takeaway service for coffee and tea. (6 reviews)
From real guest reviews summarized by AI.10/10 Exceptional
Great location and service.
Thu
Thu, 3-night trip
10/10 Exceptional
Excellent hotel with great buffet breakfast and very friendly hotel staff
Jie
Jie, 7-night trip
10/10 Exceptional
Good service staff, environment, and location.
One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.
Wee Hong
Wee Hong, 2-night trip
10/10 Exceptional
Lovely hotel
Lovely hotel amazing location
Bradley
Bradley, 2-night trip
10/10 Exceptional
Very kind staff; amazing location;
Sunil
Sunil, 3-night trip
10/10 Exceptional
Very well located, clean, good breakfast
Arnaldo
Arnaldo, 3-night trip
10/10 Exceptional
Clean room! Polite staff!
Kwok Wing
Kwok Wing, 2-night trip
10/10 Exceptional
I like the room as they really fulfill my request on high floor and upgrade my room.
Yuen Teng
Yuen Teng, 2-night trip
10/10 Exceptional
Friendly staffs and very convenient
andy
andy, 2-night trip
4/10 Fair
Dated, room felt like a sauna, nothing like a Sofitel should be
Benjamin
Benjamin, 1-night trip
10/10 Exceptional
Very nice location and great service👍
Haitian
Haitian, 1-night trip
10/10 Exceptional
Lovely Visit
Enjoyed completely
Christopher M.
Christopher M., 4-night trip
10/10 Exceptional
It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Susan
Susan, 2-night trip
8/10 Very good
Excellent location
Great location next to the lake
amitabh
amitabh, 1-night trip
10/10 Exceptional
Convent location a block from West Lake, clean comfortable facility, would stay here again.
Gail
Gail, 2-night trip
8/10 Very good
Close to westlake.
Shang-Woo
Shang-Woo, 3-night trip
10/10 Exceptional
Excellent service. Value for money
Tin Kin
Tin Kin, 2-night trip
10/10 Exceptional
close to eatery and lake. very relaxing
Kia How
Kia How, 4-night trip
10/10 Exceptional
They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!
Huo
Huo, 1-night trip
10/10 Exceptional
Very nice hotel despite being slightly old. The hotel is very pretty and service is extremely good.
Jun Yi
Jun Yi, 2-night trip
8/10 Very good
Good breakfast. Nice environment. Clean place. The staff are nice.
But the wifi is not working well.
Peng
Peng, 5-night trip
6/10 Good
The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.
Ka Fai Joseph
Ka Fai Joseph, 2-night trip
10/10 Exceptional
The staff were very helpful and accommodating. Highly recommended!
Gregory
Gregory, 3-night trip
6/10 Good
Old dated rooms and clean
Hany
Hany, 3-night trip
Most popular destinations
Hotels
- Aqua Lodges at Hurricane Hole Marina
- Int Landison Plaza Hotel Jinhua
- Courtyard by Marriott Hangzhou Wulin
- Hotels near UltraMar Ferry Terminal
- Holiday Inn Express Hangzhou Jiuzhou by IHG
- Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa
- Chez Walter
- Best Western Premier Winnipeg East
- Mountain View Hope Motel
- Haiwaihai Baina Hotel
- Bedford Hotel & Congress Centre
- Sheraton Taizhou
- Taixuhu Holiday Hotel
- Microtel by Wyndham Hangzhou
- Guanyue Shangpin Hotel- Zhoushan
- Flyzoo Hotel - Alibaba
- The Drake Hotel
- The Dragon Hotel Hangzhou
- Four Seasons Hotel Hangzhou at West Lake
- Ningbo Sunshine Yiran Hotel
- The Blackbird Hotel
- Shangri-La Hangzhou
- Atour Hotel Jiangnan Road Ningbo
- Hotels in Zambujeira do Mar
- Zhejiang Xizi Hotel
- Hotels in Downtown Montreal
- Mazee Paros
- Hotels in Dollard-des-Ormeaux
- Hua Jia Shan Resort
- Shaoxing Shangyu Baiyun Hotel