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Sofitel Hangzhou Westlake

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near West Lake

Choose dates to view prices

Sofitel Hangzhou Westlake, nestled near Broken Bridge and Wulin Square, offers a tranquil retreat with a coffee shop, dry cleaning services and 3 on-site restaurants. Unwind in the sauna or steam room or work out at the 24-hour gym.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • Meeting rooms

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Terrace
  • Daily housekeeping
The current price is CA $139
CA $162 total
includes taxes & fees
Jun 8 - Jun 9

Why we love this property

Culinary delights
Dine at 3 restaurants or a laid-back cafe with a stylish bar to cap the evening. Vegan and vegetarian options shine, including a hearty buffet breakfast.
Premium sleep comfort
Premium bedding and down comforters create a luxurious slumber space. Blackout drapes and pillow menus ensure perfect rest, with 24-hour room service ready.
Luxury lakeside art hotel
Marvel at this luxury hotel's art showcase, which spotlights local talent. The city center location brings together lake views and historic charm.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Club Lounge Access

1 bedroom, premium bedding, down comforters, minibar

Luxury Room, 1 King Bed, Club Lounge Access

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury City View King Room

1 bedroom, premium bedding, down comforters, minibar

Luxury City View King Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Club Lounge Access, City View

1 bedroom, premium bedding, down comforters, minibar

Luxury Room, 1 King Bed, Club Lounge Access, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior City View King Room

Superior City View King Room

Superior City View King Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds, City View

Superior Room, 2 Single Beds, City View

Superior Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige)

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior King Room

Superior King Room

Superior King Room

8.8 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury King Room

1 bedroom, premium bedding, down comforters, minibar

Luxury King Room

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Single Beds

Superior Room, 2 Twin Beds

7.0 out of 10
Good
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Luxury Room, 2 Twin Beds

Luxury Room, 2 Single Beds

Luxury Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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8.4 out of 10, Very good, 255 reviews
The price is CA $140
CA $164 total
includes taxes & fees
Jun 14 - Jun 15
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About the area

Map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002

What's nearby

  • West Lake - 3 min walk - 0.3 km
  • Westlake Yintai Commercial Center - 6 min walk - 0.5 km
  • Qinghefang Old Street - 10 min walk - 0.8 km
  • Wushan Square - 12 min walk - 1.1 km
  • Wushan Night Market - 15 min walk - 1.3 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive
  • Hangzhou Railway Station (HZD) - 9 min drive
  • Hangzhou Station - 9 min drive
  • South Railway Station - 17 min drive
  • Wushan Square Station - 7 min walk
  • Ding'an Road Station - 9 min walk
  • Jiangcheng Road Station - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪McDonald's (麦当劳) - ‬1 min walk
  • ‪香天下 - ‬3 min walk
  • ‪九点半 (Awfully Chocolate) - ‬1 min walk
  • ‪星巴克 - ‬4 min walk
  • ‪新白鹿餐厅 - ‬3 min walk

About this property

Sofitel Hangzhou Westlake

  • Sofitel Hangzhou Westlake puts you just a 5-minute drive from West Lake and Broken Bridge. Guests can visit the spa to be pampered with massages, facials, or body treatments, and Yong Jin Ge, one of 3 restaurants, serves lunch and dinner. An indoor pool, a bar/lounge, and a 24-hour fitness center are other highlights at this luxurious hotel. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Wushan Square Station is 7 minutes and Ding'an Road Station is 9 minutes.

At a glance

DONE

Hotel size

    • 233 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: noon
    • Express check-in/out available
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • This property’s spa will not be available until further notice.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Bed rails
  • Lifeguard on site

What to do

  • Hiking/biking trails nearby
  • Boat tours nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Uses some LED lighting
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.

Dining

Yong Jin Ge - This restaurant serves lunch and dinner.
Kwee Zeen - This restaurant serves breakfast, lunch, and dinner. Open daily.
Le Bar - Onsite pub. Open daily.
Club lounge - Onsite bar. Open daily.
Sky Garden RoofTop Lounge - Onsite rooftop bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in China Green Hotel, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: CNY 500 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 188 per person
  • Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for CNY 288.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from noon to 8:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Also known as

Hangzhou Sofitel

Hangzhou Westlake

Sofitel Hangzhou

Sofitel Hangzhou Westlake

Sofitel Westlake

Sofitel Westlake Hangzhou

Sofitel Westlake Hotel

Sofitel Westlake Hotel Hangzhou

Sofitel Hangzhou Westlake Hotel Hangzhou

Sofitel Hangzhou Westlake Hotel

Sofitel Hangzhou Westlake Hotel

Sofitel Hangzhou Westlake Hangzhou

Sofitel Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Does Sofitel Hangzhou Westlake offer free cancellation for a full refund?

Yes, Sofitel Hangzhou Westlake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sofitel Hangzhou Westlake?

Yes, there's an indoor pool. Guests have pool access from noon to 8:00 PM.

Are pets allowed at Sofitel Hangzhou Westlake?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Sofitel Hangzhou Westlake?

Yes, there's free self parking.

Is airport shuttle service offered by Sofitel Hangzhou Westlake?

Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one-way.

What are the check-in and check-out times at Sofitel Hangzhou Westlake?

Check-in start time: 2 PM; Check-in end time: noon. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Sofitel Hangzhou Westlake and nearby?

Have fun with nearby activities like boat tours and hiking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Sofitel Hangzhou Westlake also has a 24-hour fitness center and a sauna.

Are there restaurants at or near Sofitel Hangzhou Westlake?

Yes, there are 3 onsite restaurants.

What's the area around Sofitel Hangzhou Westlake like?

Sofitel Hangzhou Westlake is in Shangcheng, a short 7-minute walk from Wushan Square Station and 5 minutes' walk from West Lake.

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Reviews

Sofitel Hangzhou Westlake Reviews

8.4

Very good

8.8

Cleanliness

9.0

Location

8.6

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast offered an excellent selection of options, including Chinese and Western cuisine, with a good value for money. (7 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

Staff were all around very nice!
Martin, 3-night trip
Verified

8/10 Very good

The room was great and the staff was always courteous.
Debbie Miu Kwan, 4-night trip
Verified

10/10 Exceptional

Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room!
Right across the street from Sofitel Hotel!
Restaurant in hotel
Robe in room!
Pool in hotel
Robin, 3-night trip
Verified

10/10 Exceptional

Spacious n convenient location. Have good transport service
Kelly, 2-night trip
Verified

10/10 Exceptional

Great location and service.
Thu, 3-night trip
Verified

10/10 Exceptional

Lovely hotel

Lovely hotel amazing location
Bradley, 2-night trip
Verified

10/10 Exceptional

Very kind staff; amazing location;
Sunil, 3-night trip
Verified

10/10 Exceptional

Very well located, clean, good breakfast
Arnaldo, 3-night trip
Verified

10/10 Exceptional

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.
Wee Hong, 2-night trip
Verified

10/10 Exceptional

Received a room upgrade and had a nice breakfast with my kid. Next to West Lake, so can’t beat the location. Swimming pool is small but we enjoyed it anyway. Nice views from the terrace on the 6th floor overseeing the lake. Overall, a great stay.
View for the terrace in winter.
At the West Lake.
Fulco, 1-night trip
Verified

10/10 Exceptional

An excellent choice if you're visiting Hangzhou — the hotel's proximity to West Lake is one of its biggest highlights. After dinner, we found ourselves taking long, leisurely walks along the lake, which was absolutely lovely. We had a corner room facing the lake, and the view made it even more special. The rooms were clean, well-maintained, and comfortable throughout our stay. What really stood out was the staff. We arrived late at night and they went out of their way to help us with a charger adapter and extra bottles of water — no fuss at all. This was during the Qingming Festival, so the hotel was very busy, yet every single staff member remained cheerful and genuinely happy to assist. Highly recommend for both leisure and first-time visitors to Hangzhou!
NANDAN, 2-night trip
Verified

10/10 Exceptional

Friendly staffs and very convenient
andy, 2-night trip
Verified

10/10 Exceptional

Clean room! Polite staff!
Kwok Wing, 2-night trip
Verified

8/10 Very good

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.
JUNGHYUN, 4-night trip
Verified

10/10 Exceptional

Very nice location and great service👍
Haitian, 1-night trip
Verified

10/10 Exceptional

I like the room as they really fulfill my request on high floor and upgrade my room.
Yuen Teng, 2-night trip
Verified

10/10 Exceptional

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Susan, 2-night trip
Verified

8/10 Very good

Excellent location

Great location next to the lake
amitabh, 1-night trip
Verified

10/10 Exceptional

Convent location a block from West Lake, clean comfortable facility, would stay here again.
Gail, 2-night trip
Verified

10/10 Exceptional

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.
Jade, 2-night trip
Verified

10/10 Exceptional

close to eatery and lake. very relaxing
Kia How, 4-night trip
Verified

10/10 Exceptional

Good Hotel

convinient location, 10 minutes walk to water front, 20 minutes walk to the most popular shopping district
Leung Kai, 3-night trip
Verified

10/10 Exceptional

Excellent service. Value for money
Tin Kin, 2-night trip
Verified

10/10 Exceptional

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!
Huo, 1-night trip
Verified

10/10 Exceptional

Quick Overnight in Hangzhou

Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants.
1-night trip