Sofitel Hangzhou Westlake

Luxury hotel with full-service spa, connected to a shopping center, near West Lake

Choose dates to view prices

Sofitel Hangzhou Westlake puts you just a 5-minute drive from West Lake and Broken Bridge. Guests can visit the spa to be pampered with massages, facials, or body treatments, and Yong Jin Ge, one of 3 restaurants, serves lunch and dinner. An indoor pool, a bar/lounge, and a 24-hour fitness center are other highlights at this luxurious hotel. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Wushan Square Station is 7 minutes and Ding'an Road Station is 9 minutes.
Very good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • Meeting rooms

For families (6)

  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
CA $130
CA $151 total
includes taxes & fees
Sep 29 - Sep 30

Why we love this property

Culinary delights
Dine at 3 restaurants or a laid-back cafe with a stylish bar to cap the evening. Vegan and vegetarian options shine, including a hearty buffet breakfast.
Premium sleep comfort
Premium bedding and down comforters create a luxurious slumber space. Blackout drapes and pillow menus ensure perfect rest, with 24-hour room service ready.
Luxury lakeside art hotel
Marvel at this luxury hotel's art showcase, which spotlights local talent. The city center location brings together lake views and historic charm.

Room options

Showing 11 of 11 rooms
A hotel bathroom with a large mirror, a bathtub, a sink, and a vanity with a robe hanging.
A hotel room with a large bed, a TV mounted on the wall, a dining table with a fruit bowl, and a view of trees through the window.
A modern hotel room with a large bed, a bench, a walk-in closet, and a bathroom with a bathtub.
A hotel room with a large bed, a desk, a sofa, a chandelier, and a bathroom with a mirror and sink.

Junior Suite, 1 King Bed

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet
A hotel bathroom with a large mirror, a bathtub, a sink, and a vanity with a robe hanging.
A hotel room with a bed, bedside table, lamp, TV, and a dining area with a table set for two.
Luxury Room, 1 King Bed, Club Lounge Access
A hotel room with a bed, a TV, a desk, and a bathroom visible through an open door.

Luxury Room, 1 King Bed, Club Lounge Access

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet
A hotel room with a large bed, a bathroom with a mirror, and a view of the city.
A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.
A hotel room with a large bed, a desk with a lamp, a television, and a view of the hallway.
A modern bathroom with a large bathtub, two sinks, and a glass shower enclosure.

Luxury City View King Room

Exceptional
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet
A hotel room with a large bed, a bathroom with a mirror, and a view of the city.
A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.
A modern hotel room with a large bed, a separate bathroom with a bathtub, a double sink vanity, and a large mirror.
A hotel room with a large bed, a desk with a lamp, a television, and a view of the hallway.

Luxury Room, 1 King Bed, Club Lounge Access, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet
A modern bathroom with a large mirror, a sink, a toilet, and a shower.
A hotel room with a large bed, a desk, a chair, a television, and a window with a view of trees.
A bathroom with a large mirror, two sinks, a shower, and a toilet.
A hotel room with a bed, a standing lamp, and a framed picture on the wall.

Superior City View King Room

Wonderful
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet
A modern bathroom with a large mirror, a sink, a toilet, and a shower.
A hotel room with two beds, a television, a desk, and a dining table with fruit.
A bathroom with a large mirror, two sinks, a shower, and a toilet.
A hotel room with a bed, a standing lamp, and a framed picture on the wall.

Superior Room, 2 Twin Beds, City View

Very good
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet
A hotel room with a large window offering a view of trees and mountains, a sofa, a glass coffee table, and a lamp.
A modern hotel room with a large window, a chandelier, a sofa, a dining table, and a TV.
A spacious living room with a large flat-screen TV, comfortable seating, a chandelier, and a potted plant.
A modern hotel room with a large bed, a separate bathroom with a bathtub, a double sink vanity, and a large mirror.

Suite, 1 King Bed (Prestige)

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet
A modern bathroom with a large mirror, a sink, a toilet, and a shower.
A hotel room with a bed, a desk with a television, a dining table with chairs, and a carpeted floor.
A modern hotel room with a large bed, a bathroom with a bathtub, a vanity with a mirror, and a view of the city.
A hotel room with a large bed, a desk, a chair, and a television.

Superior King Room

Excellent
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet
A hotel bathroom with a large mirror, a bathtub, a sink, and a vanity with a robe hanging.
A hotel room with a bed, bedside table, lamp, TV, and a dining area with a table set for two.
A hotel room with a bed, a TV, a desk, and a bathroom visible through an open door.
A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.

Luxury King Room

Wonderful
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet
A modern bathroom with a large mirror, a sink, a toilet, and a shower.
A hotel room with two beds, a desk, a TV, a lamp, and a window with curtains.
A hotel room with two beds, a desk, a TV, and a large window with curtains.
A bathroom with a large mirror, two sinks, a shower, and a toilet.

Superior Room, 2 Twin Beds

Good
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet
A hotel room with a bed, a desk with a lamp, a TV, and a vase with flowers.
A hotel room with a bed, a desk with a lamp, a TV, and a vase with flowers.
A hotel room with a bed, a desk with a lamp, a TV, and a vase with flowers.
A hotel room with a bed, a desk with a lamp, a TV, and a vase with flowers.

Luxury Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

Similar properties

A traditional Japanese building with a rock garden, surrounded by lush greenery and trees.
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
8.4
Very good
259 reviews
CA $152
CA $177 total
includes taxes & fees
Oct 7 - Oct 8
Shangri-La Hangzhou
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6
Exceptional
29 reviews
CA $81
CA $95 total
includes taxes & fees
Oct 8 - Oct 9
EVEN Hotel Hangzhou West Lake by IHG
A modern indoor swimming pool with lounge chairs and a sunlit wall.
  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.8
Excellent
256 reviews
CA $191
CA $223 total
includes taxes & fees
Oct 11 - Oct 12
Midtown Shangri-La, Hangzhou
A hotel room with a large bed, a sofa, a desk, and a view of the ocean.
  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
9.0
Wonderful
378 reviews
CA $135
CA $158 total
includes taxes & fees
Sep 30 - Oct 1
Wyndham Grand Plaza Royale Hangzhou
A hotel room with a large bed, a sofa, a desk, and a TV.
  • Free parking
  • Free WiFi
  • Air conditioning
  • Gym
10
Exceptional
31 reviews
CA $49
CA $57 total
includes taxes & fees
Sep 29 - Sep 30
Nostalgia S Hotel(Hangzhou West Lake）
A rooftop terrace with outdoor seating, a view of the water, and a sign indicating a restaurant.
  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.6
Excellent
484 reviews
CA $274
CA $319 total
includes taxes & fees
Sep 29 - Sep 30
Grand Hyatt Hangzhou
A modern outdoor spa area with a hot tub, wooden deck, and various potted plants.
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
8.8
Excellent
108 reviews
CA $144
CA $168 total
includes taxes & fees
Sep 29 - Sep 30
Canopy by Hilton Hangzhou West Lake
A modern indoor swimming pool with clear blue water, sun loungers along the sides, and a ceiling with blue wave-like designs.
  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.2
Wonderful
567 reviews
CA $101
CA $117 total
includes taxes & fees
Sep 30 - Oct 1
Courtyard by Marriott Hangzhou Wulin
A modern breakfast bar with a variety of food items, a coffee station, and a decorative plant arrangement.
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
9.2
Wonderful
13 reviews
CA $76
CA $89 total
includes taxes & fees
Sep 29 - Sep 30
SSAW Boutique Hotel Hangzhou East Railway Station - Close to West Lake
A modern hotel with a prominent entrance, large windows, and a well-maintained outdoor area with trees and benches.
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6
Exceptional
112 reviews
CA $39
CA $45 total
includes taxes & fees
Sep 29 - Sep 30
Zheda Yuanzheng Lanshe Hotel
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the area

Map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002

What's nearby

  • West Lake - 4 min walk - 0.4 km
  • Westlake Yintai Commercial Center - 6 min walk - 0.5 km
  • Qinghefang Old Street - 10 min walk - 0.8 km
  • Wushan Square - 12 min walk - 1.1 km
  • Wushan Night Market - 18 min walk - 1.6 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive
  • Hangzhou Railway Station (HZD) - 9 min drive
  • Hangzhou Station - 9 min drive
  • Yuhang Railway Station - 21 min drive
  • Wushan Square Station - 7 min walk
  • Ding'an Road Station - 9 min walk
  • Jiangcheng Road Station - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪McDonald's (麦当劳) - ‬1 min walk
  • ‪Yonghe King - ‬4 min walk
  • ‪香天下 - ‬3 min walk
  • ‪一茶一坐（西湖银泰店） - ‬4 min walk
  • ‪源兴面馆 - ‬3 min walk

About this property

Sofitel Hangzhou Westlake

  • Sofitel Hangzhou Westlake puts you just a 5-minute drive from West Lake and Broken Bridge. Guests can visit the spa to be pampered with massages, facials, or body treatments, and Yong Jin Ge, one of 3 restaurants, serves lunch and dinner. An indoor pool, a bar/lounge, and a 24-hour fitness center are other highlights at this luxurious hotel. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Wushan Square Station is 7 minutes and Ding'an Road Station is 9 minutes.

At a glance

Hotel size

    • 233 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: noon
    • Express check-in/out available
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • This property’s spa will not be available until further notice.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Bed rails
  • Lifeguard on site

What to do

  • Hiking/biking trails nearby
  • Boat tours nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.

Dining

Yong Jin Ge - This restaurant serves lunch and dinner. Open daily.
Kwee Zeen - This restaurant serves breakfast, lunch, and dinner. Open daily.
Le Bar - Onsite pub. Open daily.
Club lounge - Onsite bar. Open daily.
Sky Garden RoofTop Lounge - Onsite rooftop bar. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: China Green Hotel. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Refundable deposits

  • Deposit: CNY 500 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 188 per person
  • Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for CNY 288.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from noon to 8:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Does Sofitel Hangzhou Westlake offer free cancellation for a full refund?

Yes, Sofitel Hangzhou Westlake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sofitel Hangzhou Westlake?

Yes, there's an indoor pool. Guests have pool access from noon to 8:00 PM.

Are pets allowed at Sofitel Hangzhou Westlake?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Sofitel Hangzhou Westlake?

Yes, there's free self parking.

Is airport shuttle service offered by Sofitel Hangzhou Westlake?

Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one-way.

What are the check-in and check-out times at Sofitel Hangzhou Westlake?

Check-in start time: 2 PM; Check-in end time: noon. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Sofitel Hangzhou Westlake and nearby?

Have fun with nearby activities like boat tours and hiking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Sofitel Hangzhou Westlake also has a 24-hour fitness center and a sauna.

Are there restaurants at or near Sofitel Hangzhou Westlake?

Yes, there are 3 onsite restaurants.

What's the area around Sofitel Hangzhou Westlake like?

Sofitel Hangzhou Westlake is in Shangcheng, a short 7-minute walk from Wushan Square Station and 5 minutes' walk from West Lake.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Sofitel Hangzhou Westlake Reviews

8.4

Very good

8.6

Cleanliness

9.0

Location

8.6

Staff & service

8.0

Property conditions & facilities

What guests liked

  • Breakfast offered a great selection of options and was good value for money. (10 reviews)
  • The property is close to various restaurants and offers convenient access to dining options with staff recommendations. (4 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.
Report
Verified review

10/10 Exceptional

Good hotel with great location!!
Verified review

10/10 Exceptional

The hotel is little bit old but the location and the staff are great. The room is clean and the breakfast is good too.
Verified review

10/10 Exceptional

Staff were all around very nice!
Verified review

8/10 Very good

The room was great and the staff was always courteous.
Verified review

10/10 Exceptional

Very well located, clean, good breakfast
Verified review

10/10 Exceptional

Lovely hotel

Lovely hotel amazing location
Verified review

10/10 Exceptional

Very kind staff; amazing location;
Verified review

10/10 Exceptional

Great location and service.
Verified review

10/10 Exceptional

The hotel’s location is fantastic! So close to Westlake and the shopping malls, all within walking distance. Room was clean and the bathroom was nice. Wished the opening hours of the pool was earlier and not 11.30am.
Verified review

10/10 Exceptional

Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room!
Right across the street from Sofitel Hotel!
Restaurant in hotel
Robe in room!
Pool in hotel
Verified review

10/10 Exceptional

Spacious n convenient location. Have good transport service
Verified review

10/10 Exceptional

Friendly staffs and very convenient
Verified review

10/10 Exceptional

Very nice location and great service👍
Verified review

10/10 Exceptional

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.
Verified review

10/10 Exceptional

Received a room upgrade and had a nice breakfast with my kid. Next to West Lake, so can’t beat the location. Swimming pool is small but we enjoyed it anyway. Nice views from the terrace on the 6th floor overseeing the lake. Overall, a great stay.
View for the terrace in winter.
At the West Lake.
Verified review

8/10 Very good

Excellent location

Great location next to the lake
Verified review

10/10 Exceptional

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Verified review

8/10 Very good

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.
Verified review

10/10 Exceptional

Convent location a block from West Lake, clean comfortable facility, would stay here again.
Verified review

10/10 Exceptional

Clean room! Polite staff!
Verified review

10/10 Exceptional

I like the room as they really fulfill my request on high floor and upgrade my room.
Verified review

10/10 Exceptional

close to eatery and lake. very relaxing
Verified review

10/10 Exceptional

Good Hotel

convinient location, 10 minutes walk to water front, 20 minutes walk to the most popular shopping district
Verified review

10/10 Exceptional

An excellent choice if you're visiting Hangzhou — the hotel's proximity to West Lake is one of its biggest highlights. After dinner, we found ourselves taking long, leisurely walks along the lake, which was absolutely lovely. We had a corner room facing the lake, and the view made it even more special. The rooms were clean, well-maintained, and comfortable throughout our stay. What really stood out was the staff. We arrived late at night and they went out of their way to help us with a charger adapter and extra bottles of water — no fuss at all. This was during the Qingming Festival, so the hotel was very busy, yet every single staff member remained cheerful and genuinely happy to assist. Highly recommend for both leisure and first-time visitors to Hangzhou!
Verified review

10/10 Exceptional

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.