2/10 Poor
7 Jun 2022
Don't put your life at risk!!
Firstly I would not recommend this hotel to anyone the two major safety reasons! One the water leakage of the bathrooms top rooms go directly down and that can cause the property to callapse it happened on my stay and two days it was unoticed until I raised the complaint to the manager and i said I'll take it further!!! Poor maintenance...finally I get to change my room and junior insuite as bad as the upstairs! The sink of the kitchen moving the leakage under the sink the damp smell it was hurrendous! The outlook it looks luxurious but the internal is weak and dangerous!!! Looking at the property and resort it looks luxurious and a five star to be in and you feel safe!!! But it's the complete opposite below are the things I faced myself!
The bellman broke my suitcase handle (Samsonite carrier)
The bellman was careless and my daughters headphones snapped (from Japan)
Two bags from Canada carelessly thrown and tore while pulling and throwing!!
All on camera viewed by myself and the Manager Mr Muhammed Olymee he had nothing to say because in the first conversation he sugar coated it!!! And he easily brushed it under the carpet!!!
The room wall leakage connected to the bathroom all was damp bubbles growing carelessly ignored for two days!
The junior suite as bad maintenance as the rest
The towels are filthy if you face them towards the light you'll see all the marks it seemed they are being sun dried and steamed not washed!
House keeping as worse
Waiting on hotels.com REFUND




2-night family trip
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