Our stay was disappointing overall. The air conditioning in our room did not work on the first night, which made for an uncomfortable experience. Unfortunately, despite bringing up the issue, we were not offered a refund or any form of compensation. The customer service at the front desk was also disappointing, as the staff came across as rude and unhelpful. The hotel’s amenities were just okay and did not stand out. The hotel and rooms also had a weird smell.
On a positive note, the restaurant was great, and the restaurant staff were wonderful, friendly, and welcoming. They were definitely a highlight of our stay.
Overall, while the restaurant experience was excellent, the lack of resolution regarding the air conditioning issue and the poor front desk service significantly impacted our experience. I expected better customer service and accountability from the hotel, and unfortunately, I would hesitate to stay here again.