When I arrived, the man at the reception tried his hardest to be as unhelpful as possible. I had to pry everything out of him: where my room was, how I could get there, if the inn had an elevator, where the pool was, how could I get in there, where I could park... The room was clean but smelled damp, and the front door had water damage at the bottom which kind of explains the damp smell. I saw only one small roach through out my stay. Ac was working fine. Toilet wouldn't flush, then when it finally flusshed it wouldn't stop. I tightened a screw and it worked fine after that. I had one bar wifi signal strength in the top corner of my room and no signal anywhere else. The bed was comfortable and clean. Minibar was clean. No mold in the shower. Towels were clean and stainless. Been to worse places. I choose heritage inn instead of holiday inn because I wanted to try something new. Next time I'm going with holiday inn whith which I already have good experiences, across the street, even if it's a little more expensive.