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Neos Hotel Cartagena

2.5 star property
Hotel with restaurant, near Port of Cartagena

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neos Hotel Cartagena

Aerial view
Terrace/patio
Front of property
Familiar
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Parking available
  • Spa
  • Pet-friendly
  • 24/7 front desk
  • Laundry facilities
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Restaurant
  • Rooftop terrace
  • Breakfast available
  • Coffee shop/cafe
  • Spa services
  • 24-hour front desk
  • Coffee/tea in a common area
  • Snack bar/deli
  • Self-serve laundry
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Daily housekeeping
  • Laundry facilities
  • Free parking nearby
  • Snack bar/deli
The price is CA $24
CA $24 total
includes taxes & fees
Dec 27 - Dec 28

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Ceiling fan
Private bathroom
Wardrobe or closet
Daily housekeeping
In-room massage
Located on the top floor
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple

Superior Triple

Superior Triple

Highlights

Air conditioning
Ceiling fan
Private bathroom
Wardrobe or closet
Daily housekeeping
In-room massage
Located on the top floor
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Basic Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Basic Room, 1 Double Bed

Highlights

Ceiling fan
Private bathroom
Daily housekeeping
In-room massage
  • Sleeps 2
  • 1 Double Bed

View all photos for Cuadruple Superior

Cuadruple Superior

Cuadruple Superior

Highlights

Air conditioning
Ceiling fan
Private bathroom
Wardrobe or closet
Daily housekeeping
In-room massage
Located on the top floor
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Ceiling fan
Private bathroom
Daily housekeeping
In-room massage
  • Sleeps 2
  • 1 Double Bed

View all photos for Familiar

Familiar

Familiar

Highlights

Air conditioning
Ceiling fan
Private bathroom
Wardrobe or closet
Daily housekeeping
In-room massage
Located on the top floor
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed

Basic Triple Room

Highlights

Ceiling fan
Daily housekeeping
In-room massage
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Cuadruple

Cuadruple

Cuadruple

Highlights

Ceiling fan
Private bathroom
Wardrobe or closet
Daily housekeeping
In-room massage
Located on the top floor
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 1 Queen Bed and 2 Twin Beds

View all photos for Economy Double Room Single Use

Economy Double Room Single Use

Economy Double Room Single Use

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
In-room massage
  • Sleeps 2
  • 1 Double Bed

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The price is CA $59
CA $59 total
includes taxes & fees
Jan 20 - 21 Jan 2025
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About the area

Map
Manga carrera 30 #28-85, Cartagena

What's nearby

  • Port of Cartagena - 7 min walk - 0.7 km
  • San Felipe de Barajas Castle - 5 min drive - 2.9 km
  • Cartagena de Indias Convention Center - 5 min drive - 3.1 km
  • Clock Tower - 5 min drive - 3.2 km
  • Bocagrande Beach - 15 min drive - 4.6 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 20 min drive

Restaurants

  • ‪Mc Donald's - ‬19 min walk
  • ‪El Trebol - ‬9 min walk
  • ‪Juan Valdez Café - ‬18 min walk
  • ‪Sr. Wok - ‬16 min walk
  • ‪Crepes & Waffles - ‬16 min walk

About this property

Neos Hotel Cartagena

Featuring a rooftop terrace, Neos Hotel Cartagena puts you within a 10-minute drive of Clock Tower. Guests indulge in deep-tissue massages, then grab a bite to eat at the coffee shop/cafe.

Languages

English, Italian, Spanish

At a glance

DONE

Hotel size

    • 23 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • Free offsite parking within 10 ft
    • Street parking available
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Rooftop terrace
  • Spa services
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Closed captioned TV
  • Well-lit path to entrance
  • 1 stairs to reach property

Room amenities

Home comfort

  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately COP 15000 to 20000 for adults, and COP 10000 to 12000 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of COP 30000 per pet (may vary based on length of stay), plus a one-time cleaning fee of COP 10000

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
This property accepts credit cards, debit cards and cash.

Also known as

NEOS Hotel SAS
Neos Hotel Cartagena Hotel
Neos Hotel Cartagena Cartagena
Neos Hotel Cartagena Hotel Cartagena

Frequently asked questions

Does Neos Hotel Cartagena offer free cancellation for a full refund?
Yes, Neos Hotel Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Neos Hotel Cartagena?
Yes, pets are welcome. There's a charge of COP 30000 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Neos Hotel Cartagena?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Neos Hotel Cartagena?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge. Express check-out is available.
Is there an onsite casino at Neos Hotel Cartagena?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (11-min drive) is nearby.
What is there to do at Neos Hotel Cartagena and nearby?
Neos Hotel Cartagena has spa services.
Are there restaurants at or near Neos Hotel Cartagena?
Yes, there's an onsite restaurant.
What's the area around Neos Hotel Cartagena like?
Neos Hotel Cartagena is a short 7-minute walk from Port of Cartagena and 12 minutes' walk from Santa Cruz Marina.

Neos Hotel Cartagena Reviews

Reviews

7.8

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Is ok,well located from the historic city.
Ismael, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good place to stay once you decide to get rest.
Jonathan, 3-night trip
Verified Expedia guest review

6/10 Good

No hay agua caliente, dice que incluye desayuno, pero luego no es asi. Muy alejado de todo.
Javier, 4-night business trip
Verified Orbitz guest review

8/10 Very good

Little bit from walled city but still worth it for price. Good hotel
Cindy, 5-night romance trip
Verified Expedia guest review

6/10 Good

Mario, 7-night trip
Verified Hotels.com guest review

2/10 Poor

I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.
Verified Travelocity guest review

10/10 Exceptional

Exelente
Adriana, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Opinión
Instalaciones limpias, cómodas y seguras. Personal amable y colaborador. Habitación silenciosa y tranquila. Pasé una noche muy tranquila. Además solicité cena y estuvo deliciosa. Gracias a todo el personal mi estadía fué agradable.
Astrid, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Francisco Albenir, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yuliana Paola, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente ubicación y atecion
Melany, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Yuri, 1-night trip
Verified Hotels.com guest review