4/10 Fair
6 Jun 2023
Dissapointed. Expected way more
I stayed at Captain Pier before, a few years ago. I had excellent memories and wanted to stay there again. I am not upset or angry about our stay. I am just disappointed cause I wanted so much more from a hotel that you pay €200 + per night AND you had all those nice memories.
To sum up:
The room wasn’t ready by the time we went there even though I gave them a call 1 hour prior to our arrival.
Even though we were waiting for apx. 30 minutes to get to our room we were given the wrong room and we had to change to another one because they made a mistake on the people (we let that one slide)
My daughter was supposed to sleep on a camp bed as a third person.
The wind was blustery, and the temperature dropped quickly. We wanted to have a hot shower before heading out, but the water was almost freezing.
The pillows must have never been changed before. That must go back at least 6 years. You could feel the inside of the pillow and how they turned out.
The camp bed had no blanket, and my daughter was freezing, even with the doors closed. No extra blankets were available, and we covered her with our coats and towels.
Breakfast was EXTREMELY basic for a 4-star hotel.
We ordered a frappe, one Nescafe and a salad. The waiter couldn’t speak neither English nor Greek! Eventually, they brought us something like a Nescafe, with hair in it, something like a frappe and we are still waiting for the salad. Canceled everything and left.
I will just never stay there ever again. Extremely disappoint
Anastasios
Anastasios, 2-night family trip
Verified Hotels.com guest review
