6/10 Good
13 Dec 2024
Beautiful resort, no care for privacy.
The resort was beautiful and we had a fantastic time and I was very excited to go back until I realized that the gift card that has been left to my room had been done so through a complete breach of my privacy.
My partners relative had contacted the resort to leave a gift certificate on our room - except the room was only in my name and he didn’t have that information. Whoever he spoke to at the hotel provided him with my full name! While his gesture was sweet and well intended, he doesn’t know me (we’ve never met) and you as a hotel don’t know me or the situation. This man could have been anyone. I don’t appreciate at all knowing that someone could call a hotel and get my personal details - to say I feel violated is an understatement.
This trip was our first time away together and I had done extensive research on the area to make it extra special before settling on your resort, so the disappointment is astronomical to say the least.
Verified traveller
2-night trip
Verified Hotels.com guest review