6/10 Good
4 Dec 2024
Average Stay
This was an average hotel and we made it work for our visit in Hanoi. We were let off on the side of a 4 lane road to walk across a bridge with luggage to get to the hotel. This was even with using the car service. The phone was disconnected and did not work and the hot water initially did not work. However, they were able to fix the water the next day but we did not have any phone service to the front desk or anywhere else throughout our stay. The food was average and expensive compared to the family restaurants. The scooter did not have any gas or rear light when they rented it to us. We paid for a seven passenger luxury car to take us to the airport and was provided a small suv for 4 adults and the ride was very uncomfortable. The design of the bathroom has the shower between the tub and toilet so every time you showered the toilet and entire floor was wet with soap and water. The fan was on an interment timed speed which went slow and fast in intervals. Overall I would say this was an average stay for the area. The staff were friendly.
Verified traveller
3-night trip
Verified Hotels.com guest review
