I recently stayed at a property booked through Wotif.com, and I must say it fell far short of my expectations. The images on the website did not accurately represent the state of the property. It was in a very dilapidated condition, and there were several issues that left me disappointed.
Upon arriving, I noticed flashing lights in the hallway outside our room, which was quite unsettling. The bathroom had noticeable cracks in the screen, and there were questionable stains on the carpet. Shoddy repair work was also evident around the door frame in the bathroom. To add to the frustration, there were no information booklets in the room for contacting reception.
Our room's cleanliness left much to be desired as well. Our rubbish was not cleared on the first day, and even the basic amenity of soap wasn't topped up. Surprisingly, there were no tea and coffee facilities in the room, which is quite standard in most accommodations.
Furthermore, the phone in the room had a persistent static cracking line, making it difficult to use. The children's area was also disappointing, as it lacked any toys, and the wallpaper in various parts of the property had been ripped off.
One of the most frustrating moments of our stay was when we arrived at 1 am, only to find that the hotel did not have my booking in their system. Strangely, they had the booking of a traveling companion who we had booked for in the same reservation. This lack of organization and communication was highly inconvenient.