6/10 Good
19 Dec 2024
Kinda unbelievable how far off the mark
The front desk staff are super friendly and as accommodating as they can be. The room I booked had robes listed as an extra. No robes. Hotel doesn’t have them. Really not a big deal. Prior to heading out noticed the comforter had a stain. Pulled back and the bed was dirty. Front desk changed rooms. It happens. New room in hand and bed checked headed out. Came back and thought why not visit the hot tub/ whirlpool and relax. Follow the signs. It doesn’t exist. Oh well at least the breakfast buffet they advertise on site and on the walls was something to look forward to. Went to bed and turned the air on. Room was warm due to being unseasonably warm. Woke up at 3 AM to realize the AC had no cool air. In fact…hot. Closed. Order a la carte. Stale croissant and hot chocolate. Barista used Swiss Miss. Same packet as the coffee area. Hotel is way to pricey for Macon area not to maintain or even approach the standards Marriott is known for. When I mentioned all the things that were closed or supposed to come with the room, they said they should update the website. But the website sure knew I was gonna pay $10 to park in a completely empty abandoned looking parking lot… With security lol
Kevin
Kevin, 1-night trip
Verified Hotels.com guest review