6/10 Good
27 Oct 2024
The hotel itself offers a clean, comfortable room with excellent housekeeping services, making for a mostly pleasant stay. The small rooftop terrace pool is a nice facility. While the American breakfast was acceptable, it was insufficient and additional food was charged, and the other breakfast options were limited, of poor quality, and also insufficient. The need to order extra items led to additional charges, which seemed excessive, with a 100-peso fee per item delivered to the room. The hotel seemed peso pinching and claimed the room service charge was clear and part of hotel policy but no common sense charging was applied with 1700 pesos charged for 4000 pesos of items delivered during the week. Often the room
Service Charge well exceeded the cost of the item. Beware ordering a cup of coffee. No tea or coffee making facilities in room.
The experience was further marred by an unfortunate billing dispute; staff were unhelpful and even made a late-night call on the day before checkout regarding the bill at 1.15am. They then proceeded the guest’s passport until the charges were settled or agreed felt unnecessary and intrusive.
While the room itself was enjoyable, the experience was soured by these extra fees and billing issues with front desk having little autonomy or common sense approach simply referring to signage and hotel policy . In the future, I’d recommend Big 8 Hotel or similar for a better value buffet breakfast with far more options and fairer charging .
Steven
Steven, 2-night family trip
Verified Expedia guest review
