6/10 Good
9 Dec 2024
Looks incredible in photos
I bought a luxury room with a bath. When I turned up the receptionist gave me a key card and told me my room was on the second floor. No mention of what side of the second floor. When I did get in, the room looked incredible. The bathroom was up some stairs. It was a really cold night when I stayed and unfortunately the bath didn’t have hot water so my bath didn’t happen, then as I stayed I saw things that clearly needed attention. The wall heater literally gave heat for 10 mins then auto turned off. The hot water issue and when I went to bed, the near side of bed had a huge dip in it. Some people may like that but it was difficult to turn over when in the dip itself.
In photos it looks incredible and I’m disappointed not angry. When I mentioned these things at reception at check out I was told that I could have had these things fixed there and then so I will clearly take responsibility for not doing this.
Robert
Robert, 1-night trip
Verified Hotels.com guest review