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HOTEL NEUSCHLOSS OTARU

Otaru hotel with spa and restaurant

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Wed, Mar 11
Thu, Mar 12
March 2026
April 2026
In the heart of Otaru, HOTEL NEUSCHLOSS OTARU offers an elegant retreat with a bar, full-service spa, and fine-dining restaurant. Unwind in the sauna or soak in the spa tub. With free in-room WiFi and concierge services at your fingertips.
Good

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (9)

  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Meeting rooms
  • 24-hour front desk
  • Vending machine
  • Microwave in a common area
  • Concierge services

Feel at home (6)

  • Private bathroom
  • In-room climate control (air conditioning)
  • Cable TV service
  • Free self parking
  • Free toiletries
  • Hair dryer
CA $301
CA $332 total
Feb 25 - Feb 26

Why we love this property

Spa retreat sanctuary
The full-service spa opens daily for total relaxation. Guests can unwind in the sauna and hot tub while surrounded by national park beauty.
Breakfast and bites
Savor cooked-to-order breakfast at this hotel's restaurant. The on-site bar offers the perfect spot to unwind after a day of adventures.
Work and play balance
Located in the city center, this hotel offers meeting rooms for business needs. After work, guests can relax at the spa, sauna, or hot tub.

Room options

Showing 8 of 8 rooms
Superior Twin Room, Sea View
Superior Twin Room, Sea View
Superior Twin Room, Sea View
Superior Twin Room, Sea View

Superior Twin Room, Sea View

Highlights

Air conditioning
LCD TV
Down duvet
Separate bedroom
Private bathroom
Toilet with electronic bidet
Hair dryer
Shower/tub combination
  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
Standard Twin Room, Bay View
Standard Twin Room, Bay View
Standard Twin Room, Bay View
Standard Twin Room, Bay View

Standard Twin Room, Bay View

Highlights

Air conditioning
LCD TV
Down duvet
Private bathroom
Toilet with electronic bidet
Hair dryer
Shower/tub combination
Cable channels
  • Bay view
  • 34 sq m
  • Sleeps 2
  • 2 Large Twin Beds
Comfort Quadruple Room
Comfort Quadruple Room
Comfort Quadruple Room
Comfort Quadruple Room

Comfort Quadruple Room

Highlights

Air conditioning
LCD TV
Down duvet
Private bathroom
Toilet with electronic bidet
Hair dryer
Shower/tub combination
Cable channels
  • Sea view
  • 52 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
Panoramic Suite
Panoramic Suite
Panoramic Suite
Panoramic Suite

Panoramic Suite

Highlights

Air conditioning
LCD TV
Down duvet
Separate bedroom
Toilet with electronic bidet
Bathrobes
Hair dryer
Shower/tub combination
  • Sea view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
Panoramic Suite
Panoramic Suite
Panoramic Suite
Panoramic Suite

Panoramic Suite

Highlights

Air conditioning
LCD TV
Down duvet
Separate bedroom
Private bathroom
Toilet with electronic bidet
Hair dryer
Shower/tub combination
  • Harbor view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
Superior Quadruple Room
Superior Quadruple Room
Superior Quadruple Room
Superior Quadruple Room

Superior Quadruple Room

Highlights

Air conditioning
LCD TV
Down duvet
Private bathroom
Toilet with electronic bidet
Hair dryer
Shower/tub combination
Cable channels
  • Sea view
  • 52 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
Superior Double Room
Superior Double Room
Superior Double Room
Superior Double Room

Superior Double Room

Highlights

Air conditioning
LCD TV
Down duvet
Private bathroom
Toilet with electronic bidet
Hair dryer
Shower/tub combination
Cable channels
  • Sea view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
Luxury Suite
Luxury Suite
Luxury Suite
Luxury Suite

Luxury Suite

Highlights

Air conditioning
LCD TV
Down duvet
Separate bedroom
Private bathroom
Toilet with electronic bidet
Hair dryer
Shower/tub combination
  • Bay view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
3-282,syukutsu, Otaru, hokkaido, 0470047

What's nearby

  • Otaru Shukutsu Panorama Observation Deck - 3 min walk - 0.3 km
  • Shukutsu Marine Land - 6 min walk - 0.5 km
  • Otaru Aquarium - 6 min walk - 0.6 km
  • Otaru Kihinkan - 11 min walk - 1.0 km
  • Nishin Goten - 12 min walk - 1.0 km

Getting around

  • Sapporo Okadama Airport (OKD) - 62 min drive
  • New Chitose Intl. Airport (CTS) - 100 min drive
  • Inaho Station - 26 min drive
  • Hoshioki Station - 27 min drive
  • Niki Station - 28 min drive

Restaurants

  • ‪ルタオ - ‬7 min drive
  • ‪青塚食堂 - ‬12 min walk
  • ‪レストラン おたる三幸 水族館店 - ‬8 min walk
  • ‪コメダ珈琲店 小樽運河通り店 - ‬7 min drive
  • ‪に志づか - ‬4 min drive

About this property

HOTEL NEUSCHLOSS OTARU

At HOTEL NEUSCHLOSS OTARU, you'll be within a 10-minute drive of Otaru Canal. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge.

At a glance

Hotel size

    • 58 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Free onsite self parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Shared microwave

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services

Facilities

  • Full-service spa

Accessibility

  • Thin carpet in room

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Slippers

Sleep well

  • Down comforter
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi (speed of 25+ Mbps)
  • Phone

More

  • Housekeeping on request (surcharge)
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Dining

レストラン「ブラウキュステ」 - Onsite fine-dining restaurant.
バーラウンジ「ペルレ」 - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately JPY 2530 for adults and JPY 990 for children
  • Housekeeping is offered for an extra charge of JPY 1100 per day

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Diners Club, JCB International, Union Pay

Also known as

HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru

Frequently asked questions

Are pets allowed at HOTEL NEUSCHLOSS OTARU?

Sorry, pets aren't allowed.

Is parking offered on site at HOTEL NEUSCHLOSS OTARU?

Yes, there's free self parking.

What are the check-in and check-out times at HOTEL NEUSCHLOSS OTARU?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is 11:00 AM.

What is there to do at HOTEL NEUSCHLOSS OTARU and nearby?

HOTEL NEUSCHLOSS OTARU has a spa.

Are there restaurants at or near HOTEL NEUSCHLOSS OTARU?

Yes, there's an onsite restaurant, レストラン「ブラウキュステ」.

What's the area around HOTEL NEUSCHLOSS OTARU like?

HOTEL NEUSCHLOSS OTARU is in the heart of Otaru, a short 8-minute walk from Otaru Aquarium and 12 minutes' walk from Niseko-Shakotan-Otarukaigan Quasi-National Park.

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HOTEL NEUSCHLOSS OTARU Reviews

6.0

Good

6.0

Cleanliness

8.0

Staff & service

6.0

Property conditions & facilities

6/10 Good

スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。
Jui-Min, 1-night trip