6/10 Good
30 Sep 2024
Mixed feelings!
We booked through Hotels.com but the apartment is run through Milan Royal Suites. Online description for the specific apartment we booked was 2 bed, 3 bathroom with balcony in Rossini suite 9. We specifically chose this for our needs.
Upon arrival in Milan communication was poor and the rep coming to meet us was 20-30mins late. He then took us to our apartment Rossini suite 8 which was smaller and had no balcony and 3 bathrooms but only 1 shower. We expressed our disappointment and that this was not what we had booked. After some discussions with the rep and on the phone to his boss they told us the other apartment had no hot water and also didn’t have a balcony to begin with so we were in the same apartment as what we booked. This was obviously very disappointing. We were offered a very small discount of €120 and to save upset and causing trouble on our weekend break we just accepted this. That being said the appartment Rossini 8 was very clean, comfortable, well equipped and in a great location. It was quite noisy in one of the bedrooms due to a fan unit outside. It was a good spot but I wouldn’t use this company again.
Pamela
Pamela, 3-night trip with friends
Verified Hotels.com guest review
